I put in my 30 day notice at the gym I signed up at and never recieved a call until today, the day I turned my access card back in, that the gym I go to most often is the gym I need to cancel at. If it had not been for the nice lady at the gym I actually go to I probably would have to pay another whole month for something I can not afford at the moment. He had the worst customer service over the phone and wouldn't accomadated me even though the trip to that certain gym is a half hour away and I share a car with my fiance. He would not mail me the card and said basically, "tough"! I seriously burst into tears the way he was talking to me. I had the feeling something was going to happen after all the negative comments and sure enough, it did!

Snap Fitness in Keller, Texas has horrible customer service. I signed up with a personal trainer and two months later, they fired him. Owner called two days later and wanted me to make an appointment with their other two trainers (if my trainer had not called me, I wouldn't have known he was fired). I told him I didn't think I wanted to do this; he said he would look at my account. I never heard back from him. When I pushed the issue and finally after two weeks and another monthly charge, I was told I HAD to use another trainer because they were continuing to take the monthly charges from my credit card until the ending date I signed up for with original trainer. How can the contract be good if the person who signed it is no longer there? In order to take three months of training costs from me is worth my membership (which I will cancel), my husband's membership and any potential memberships that will not happen from my negative word of mouth advertising. The whole thing was handled so poorly from them; it has created a negative atmosphere from my end. I still have not gone back nor made an appointment with their other two trainers. I feel like I am being robbed and forced to do something I don't want to do, so really how much good would it do anyway. I did send an email to corporate headquarters telling them they should put in their contracts that they can change your trainer anytime they wish and the client has no say in it. Surprise, surprise, no reply.

I had the same problem with trying to get snap to stop taking money out of my account after my contract was over. The first month I was told my contract was not over yet, but it would be the next month. Then I was told they took money out because I didn't give them thirty days notice. The third month they said, once again, that I still was in a contract with them.
Also I feel that the male staff (they are all male staff) was sexest. A woman came in with very large breasts. The one trainer had her doing several exercises that involved chest extensions. He and another male staff watched. Two weeks later they posted a picture of this woman doing a chest extension with her trainer standing over her with a smile on his face. The pic must have come from one of the security cameras. How creepy is that ? I never saw the woman in the gym again, so I am sure she has no idea about this pic.
Also, I was told that they had hired new trainers to assist us with our workouts. The trainers were VERY pushy about setting up an appointment. Then when I went to the appointment I found out all it was was a sales pitch to hire the trainer. Had I have known this ahead of time, I would have refused the appointment.

Our experience was with the Snap Fitness in Vista, Ca as I'm sure they all pretty much operate the same since I've gotten hardly no cooperation from corporate. They say they aren't a "Contract" gym but in fact they act as if they are. We cancelled our membership as the contract stated and now we hear they are trying to collect for months passed as if we were in a contract (LOL-what a joke). Funny thing is we have the written cancellation and they still seem to think we owe it. They are a FRAUD! Not to mention the gyms aren't that great. I would much rather join a REAL gym than this any day, it's not like it's any cheaper. Don't believe their speal...they will get you in the end and don't let them have access to automatic debit no matter what you decide. I just highly recommend staying FAR AWAY from Sanp Fitness all together, we've had such a bad experience.

Joined Snap Fitness in Oviedo, Florida 32765 in the beginning of 2009 went for about a month, but still paid for gym up till July of 2009 then had financial issues missed monthly payment.

They called repeatedly for different cards to use and then sent an email saying they were going to cancel. Kept email for a month to make sure they did then got rid of it. DO NOT EVER GET RID OF ANY OF THEIR EMAILS!!

Beginning of October they hit my account for over 200.00 for all the past months. I complained but they "conveniently" can't find any emails that were ever sent to me.

Even though I did get all their promotional crap but they cannot find a single one sent to me.

Which they feel gives them the right to keep all my money.

This is a JOKE Of a company do NOT EVER start with them.