Just noticed a charge for snapfish on my credit card bill. Haven't ordered anything from snapfish since Nov'2010. Called number on the bill about the the charge (identified as snapfish) and told this is a special program charge called value pass for special benefits and discounts- only $14.95/month. I said I never ordered this program, I want a refund and how are you charging me without my authorization. "No problem will cancel and credit your acct". I then started reviewing my previous credit card bills and realized I had been charged $14.95 for months. I didn't notice b/c I had been ordering from snapfish and this charge says snapfish. I then contacted snapfish via live chat and snapfish has no info about value pass b/c that is a separate department. I asked where info about value pass appears on thr snapfish website and the directed me to the encore marketing website and unilaterally ended the chat.