On 19-October-2009 I went to Snappy Snaps and paid £10.99 to take a digital photograph for the purpose regarding US Green Card Lottery application. The digital image which I was sent through e-mail did not conform with the specific requirements to the application. I notified the Snappy Snaps officials immediately going by person in their shop and they refused to cooperate me in this case and insisted that their photo is absolutely correct. I e-mailed them the website link which clearly states and shows that any shades in the face within the photograph will make the application void. They told me to meet with the shop owner in 21-Oct-2009, and I went to meet him accordingly. He

refused to listen to my points

and told me that he won't refund any money and insisted that the photograph is totally fine. I tried to make him listen that the specific requirements should be maintained or else I can't post the Application. But he again refused to cooperate. I told him that okay take a new picture properly and I will pay you for a new photograph. But he refused to do that as well and told me that he won't process any more photograph for me. Besides he also told that if you want to take this to a complaint then go ahead.

In this circumstance I am insisting to post an official complaint against the above mentioned company. I have all my evidences and the copy of e-mail correspondence made with the company throughout the process of transaction.

I seek a perfect service on this issue and hope that a proper measure is taken to sort out the case.