I placed an order on Nov.2010. I sent my money via western union on Dec. 10, 2010. I received a tracking number and a website for ems china courier service. It is Jan. 13, 2011 I still have not received my package and the last known information for the tracking number is from Dec. 20, 2010 stating that it was despatched from the sorting center in Ghangzou. I have sent various emails asking for help. They just keep saying that the package is on the way. It is slow getting to me because of the Christmas Rush. I sent $276 via western union for my merchandise and here it is a month later and I have not received anything. What hurts so much is that we have been ordering from them for years. I also placed an order for my sister and my brother about a week or two after I placed my order and they received their merchandise. I asked for a refund, and of course no refund. I just don't know what else to do.