they are a fraud, the number is wrong, they will not respond to emails. They have a secure mastervisapay.com company for secure payment AND that is FRAUD as well. That companys phone number is disconnected and they will not respond to emails either. IF YOU ARE BUYING UGG BOOTS DONT LET THIS HAPPEN TO YOU. GO TO THE UGG (OFFICIAL) UGG SITE AND LOOK AT THE BOTTOM OF THE PAGE IT SAY COUNTERFIT EDCUATION CLICK THAT AND YOU WILL SEE A SPACE TO CHECK YOUR COMPANY TO SEE IF IT IS REALLY AUTHRIZED TO SELL UGG BOOTS OR NOT