The complaint is twofold.
One the total price was £115 the money taken was £126.

The boots were mushroom coloured not chocolate brown as shown on web page. They also felt very cheap, small, with a flaw in one of the soles.

The box was not an UGG box, it was too small so the boots had to be packaged with the tops folded down, consequently they had a crease mark which did not disappear in two days.

I returned them at the cost of €15 making a total of £141 outlay, the refund given was £87.

They have never apologised, refuse to repay the missing £53.

See photo of boots by the 'chocolate' coloured boots I do own, then take a look at link & see the boots I ordered & expected to receive:

http://www.snugaustraliauggboots.com.au/-_ultra_tall_ugg_boots/c31/p154/Classic_Ultra_Tall_Ugg_Boots_-_Chocolate/product_info.html