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Barney
January 23, 2009
Terrible experience
Placed an order several weeks ago for Christmas. I went on-line to check my order and notice I had part of my address incorrect. I have tried to contact the company to correct the address. The number they give for customer support just rings and rings. They said you can contact them 24 hours via email but there is no email address to be found.
At this point I no longer am interested in the product and would like to cancel but of course cannot contact anyone. If they charge my credit card I do not receive the product then I will now have to go through the trouble of having the charge removed.
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Jan
January 15, 2009
tricked into buying more from official site
Went onto official Snuggie website and was tricked into ordering 6 snuggies, not given an opportunity to confirm before the order was processed (I only wanted 4 snuggies), and was not able to contact them.
Could not revise nor cancel the order. I tried two different phone numbers, an order line and a customer service line. Dialed 411-information and they do not have a listing for Snuggie in Wallingford, CT
The charge does not hit my credit card until the order is shipped ; therefore I cannot refuse the charge unless I'm willing to call my credit card company regularily until the charge hits my account!
This stinks! No need to further elaborate!!! Beware.
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Vince
January 14, 2009
Unauthorized charges
I ordered two Snuggies as per the advertised sale which was: Buy one Snuggie with free book light for $19.95 plus $7, 95 p&h and receive second snuggie w/ free light for $7.95 p&h. I received three Snuggies and when I received my credit card statement on 1/3/09 I was billed $132.55 wit a tel # 800-566-2888 NY. I am now contacting my credit card company for a resolution.
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mary ellen douglas
January 14, 2009
cancel order
i have a order on back order that i would like to cancel the number is
order#25409200849134211 please cancel this order thank you
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Ingrid Simonson
January 11, 2009
didn't receive items and shipping showed almost as much a items
I ordered the snuggie and was supposed to get one
free - they charged me for 3 of them along with
a shipping charge almost as high as the 3 snuggies.
To date I have not received anything other than
an order confirmation # 465821.
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Irritated shopper
January 9, 2009
Rip Off
This company has a bait in switch. They offer deals yet their website is set up to charge your card before you review. Suddenly you don't have the deal and the shipping of the now $40 items was more than the cost of the items. If you call, you just get automated greeting after another. Stay away and don't buy their product!!!
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carol
January 6, 2009
fraudulent practices
I'm sick, should have checked here first. I ordered one as a joke and after hitting "enter" the total was for 5--company is a total ripoff. I did get through to a "live" person, Kelly Reddick who told me that my order had not posted yet but I could call back tomorrow. Try calling 1-800 566 2888, that's the customer service number where I was able to speak with an agent. I will be reporting this tomorrow as a fraudulent transaction to my cc company. This website should be shut down.
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Greg B
January 5, 2009
Order incorrect/Can't cancel
I had the misfortune of ordering a Snuggie blanket for $132.55 tonight from this shameless company! I believe this company purposely set up this user "unfriendly" website in order to confound interested buyers and/or curious shoppers into buying their products and upgrades. They don't have the normal safeguards that other "more reputable" retailers use on their websites. Such as telling the buyer "up front" what they "are" or "are not" getting. They cleverly get your credit card information "before" you order... and once you click a button and go to the next page there is no turning back! There is no summary page that allows you to review your purchase before going forward. It is clear that they are betting that a certain percentage of the "suckers" who have ordered their stuff won't go to all the trouble to change or cancel the order. I didn't intend on ordering 4 "or" 8 snuggies (from the receipt it is unclear how many blankets I will get) so I was frustrated at not being able to change my order. The receipt shows $84.85 in product and $47.70 in delivery. What a rip off.
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Collin
January 5, 2009
Unauthorized charges
After viewing the Snuggie adds on TV I went online to order expecting the advertised buy one get one free. I actually anticipated ordering six snuggies. The website presented the buy one get one free info, and I submitted the order for two of a particular color at $19.95 for the first one expecting the second to be free. When I submitted my credit card information, the site immediately responded with order received and that the total charge was over $90...$29.95 for each of the two snuggies and $31.80 for shipping. The customer support number just rings busy.
Avoid this site like the plague. I will of course be canceling the charges on my credit card and just hoping that the cc information is secure.
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Jackie
January 4, 2009
no order yet
i order the Snuggie on 11/10/08 and still have not received it. It was a Christmas gift. I am very disappointed and when i called Customer Service, i was hold forever and had to hang up. There is not any e-mail address as indicated. This company is a scam. And they have the nerve the keep advertising on T.V!!
This is my comfirmation # 25409200851131572.
PLEASE cancel this for me.
Thank you very much for your help.
Jackie Lee
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