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Kelly
January 2, 2009
not recieved no longer wanted
Not recieved and needed for Christmas presents and recently after I thougth they'd totally forgotten me . I recieved a backorder notice of 6 weeks !! My number which I didn't know I had was on the back order card 2540920850426152.
I actually ended hanging up because the automated phone system went on 7 on trying to get you to order more and more stuff,
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Susie Roberts
December 30, 2008
OVER CHARGE
I ordered a snuggie (as advertised on tv). I was supposed to pay $19.95 for one and get one free. I was to pay postage and handling for both (which was to be $7.45 for each) I checked my order on the computer and they have charged me $39.90 plus $31.80 for shipping and handling.
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Carla
December 29, 2008
Unauthorized charges
This appears to be a total scam - after placing my order; instead of charging me for 1 snuggie and getting the second for just shipping and handling, they charged me for 2 snuggies and $47.70 in shipping and handling!! After trying to contact the Customer Service department numerous times, I realized there is no Customer Service department linked to the telephone number provided on the web site.
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colin
December 28, 2008
real company
all the people who ordered snuggies from bogus websites I'm sorry. If you want the product I suggest going to the real website. If you go to the real site you can get real information, tracking, receipt, charges. Here is the REAL company. If you notice Trade Mark symbol is next to Snuggie. I gurantee that if you go to the site you all ordered your snuggies from you will not see the TM. They are scam sites. See below for th real Company
ToCustomer Service
We are committed to providing the best products and friendliest customer service. If you have any questions about ordering or about any of our great products, please feel free to contact us via the information provided below:
Snuggie™
P.O. Box 3179
Wallingford, CT 06494
Customer service is available Monday through Friday from 8:30am to 8:00pm Eastern Time. You can also contact customer service 24 hours a day via email.
1-800-663-8166 or www.customerstatus.com
Please allow 24 hours for customer service to have information on your order.
Your Credit Card will not be charged until your order ships.
Please allow 2–6 weeks for delivery.
All orders plus applicable tax. 30-day money back guarantee (minus p&h).
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furious comsumer
December 27, 2008
rip off
I am furious that I have been ripped off! I went to check the status on my order and the website does not come up. I ordered 6 weeks ago. Also, when you call the company, it gives you number after number to hang up and call and the final number they give you just hangs up on you. I will tell everyone that I know NOT TO BUY SNUGGIE BLANKETS because it is a SCAM!!!
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Helen McCarthy
December 26, 2008
cant talk to a human
i ordered a snuggie for xmas didnt come now i want to cancell i cant cause customer service where you can talk to a human i am unable to get through
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Mat
December 19, 2008
Terrible experience
I went to the website and purchased a snuggie. It was supposed to be buy one get one free. Then they ask if you would like to upgrade to a more plush snuggie. When you say yes you end up buying 2 getting 2 free and instead of it costing you approx. $40.00 it ends up costing you almost $95.00. I called to have them correct this only to have them tell me that it was too soon for the order to be in the system that I would have to call back in 24 to 72 hours. That the order does not hit the system that soon. I asked well how can you email me an order # that is not in the system? I was told well that's not the true order # that we use. What a bunch of crap! I'm canceling my credit card. What a bunch of scam artists.
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jenn
December 18, 2008
Cannot contact anyone
I was looking to place an order- It doesnt show you a summary of your purchase before you buy- you hit ciontinue after entering your credit card uinfo (most websites show a summary and then you have the option to proced or cancel) once you hit continue- You bought it... No way to go back... cannot contact company- all phone numbers are automated... cant pull up your order info when you do call auto system or online... no way to cancel... Says buy one get one free- they charge you so much shipping- thast why one is buy one get one free...
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