When I tried to order ONE Snuggie through their automated website, I got to the end of the order only to find out that they actually had charged me for FIVE! There was no way to cancel the order at that time, and when I called, I only got an automated "help" line. After I finally got through to some low-payed idiot on the phone, all I was told was that since it was an automated system, he didn't have any access to it, nor could he make any changes to the billing. He said "you might just try to return the product after you receive it".

This company is a SCAM, you are better off buying a knock-off product from a reputable retailer. Snuggies is a SCAM company, and everyone should be aware!!

I had ordered this item online and when i tried to correct the order it says i have to wait 48 to 72 hours for it to be in system. then when i finally get ahold of some one after being referred to 3 different 800 numbers they tell me the order is already shipped and i will have to pay return shipping for the unwanted merchendise.

my name is karen findling and i waited long enough im not waiting any lo0nger im want to stop my order you have no permission to touch my account and i will tell my bank the same keep your merchandise dont send it please sincerly yours karen findling my address is 4142valley frair street simi valley 93063 send me a letter letting me know you got my message or call me my mom is in the hospitol with pancriotic cancer and it will be hard to reach me just send me the note

This company is a scam - don't fall for it. Here's my experience:

Jan. 26 -
I don't know if you have seen those commercials on TV for Snuggies. Well, they are a scam. A fraud. Plain and simple. The phone ordering was completely automated. I ordered two blue blankets. I wanted one extra thick and one regular, but they didn't give that option. There was no total quoted at the end.

After going through three phone numbers I finally got ahold of a live person. They say orders can take time to process so I ended up calling several times. Each time I was told that my order was not in the system. I eventually ended up ordering again figuring that my first order didn't go through for whatever reason.

Two days after I placed my new order, four Snuggies arrived in the mail, all super thick. I checked my bank account and I had been charged $99! WTH?!? I have not been able to contact the company since then. Hopefully tomorrow I can contact them. I filed a complaint with my bank saying these were unauthorized charges. I need to send these blankets back since they were not what I wanted.

The box contained no packing slip. I had to call to get a return address. The company is clearly making it as hard as possible to return merchandise. I found the company name through a Google search. I have already filed a complaint with the Better Business Bureau. When I checked out the company's rating it was an F!

At any rate, this company is running a SCAM! Do not fall for it!

Jan. 27 -
I called Snuggie today about sending my order back. They said they will NOT reimburse me the huge shipping cost and only give me a fraction of my money back. We will see how the dispute with the bank and the BBB that I filed turns out, if at all. But I am livid. The girl at Snuggie told me that they reason they could find my first order was because they had my first and last name reversed. I also noticed the shipping label on the box and my last name was not spelled right either even though I clearly spelled it out on the automatic answering device.

Jan. 29 -
I got the Snuggies box sent back today. I included a nastygram inside demanding a complete refund and that they pay for my shipping cost. I included a copy of my shipping receipt. On the phone yesterday I was told I could get a complete refund, but they would not cover the $16 shipping to mail the box back to them.

Do not fall for this scam!

Other products this same company makes (other products to avoid):
My Lil Reminder
Memories Direct
Leg Magic

I ordered the snuggies that I saw on television, and here it is 8 weeks later and I have never received my order and cannot get anyone to answer the customer service number.