Please be wary of any of these so-called consumer help groups that call to help you get your money back from unscrupulous timeshare resale companies that you may have dealt with in the past. I think these consumer help groups are the same people and they have changed their method of scamming us out of money.
They claim to be 100% money back if you don't get your money back. What they don't tell you up front is that when the credit card company puts a provisional credit on your account, they expect their money right then, not when the case is closed. They also do a bait and switch by sending a contract that states that it's 100% money back guarantee, but on the actual contract that they send you to sign, that statement is missing. They enter into three-way conversations with your credit card company and get access to your credit card information. It's possible that they would even use that information to "illegally" access your account to determine if the provisional credits have been applied and then begin to pressure you to pay them. BEWARE!!!