(Before you read this official complaint, keep in mind that the complainer has a background up to 10 years in cutomer service specializing in entertainment and retail)

We are a family of 6: four children with my husband and I. We decided to spend some family time together and attend the Knotts Berry Farm's Soak City in San Diego. Although we could also attend the beach for free, we wanted to share the water slides with our small children that were finally tall enough to ride water slides and it would be their first time at a water park. We drove thirty minutes to the water park and pulled up to the parking booth to pay 10 dollars for parking. There was a neatly printed sign on the window of the booth that read "ALL SPEED SLIDES AND TUBE SLIDES CLOSED" I read this sign and quickly asked before we paid, "All slides are closed?" One employee said, "Ummm...I don't know" The other said, "Yes, they are all closed." I said, "Why?" The same employee that knew they were closed said with a pause "Umm...I don't know. But you can ask the employees in the ticket booth when you get in. They should definitely know." What kind of a company doesn't communicate to their employees (especially a water park with no working slides) that the slides are closed or not and why? We had to pay for parking to get in to ask the ticket booth questions. We get to the ticket booth where associate David welcomes us. I then proceed to ask "Are all the slides closed?" He looks confused and proceeds to ask the employee next to him the same question. The employee nest to him says, "Ummm...well the (names a slide) is open, and I think the (names another slide) is open." He looks out the window "Oh, and (names a third slide) is open as well. "So we want to purchase tickets to only be able to ride on three slides? Are you offering discounts for this disappointment?" David says, "No. But when you buy three tickets, the tickets after that are only 21.99 each." I said, "No discounts even when we were planning on buying four season passes (49.99 each)?" David says, "No." My husband and I step back and have to discuss this situation. Really do we want to spend that much for a park that doesn't even have working slides? My husband believes if they are willing to credit us free parking for a trip or even five dollars off of it, any approach of willing to satisfy the customer, then we will be willing to spend the money. We would also have the rest of the season to hopefully use other slides. My husband says to David "Is there any way you can accomodate us today with free parking or half off since we planned on spending the whole day here and now we will only be here for two hours or so since you have no slides? " David says " Well, I don't have the authority, so let me get my supervisor." Supervisor Anna shows up to the window. My husband explains how we were planning on buying four season passes and wanted to spend the whole day at the park and with no slides how much of a disappointment that is. Is there any accomodation such as free parking or half off of our parking?" Shes says "No. And if you are buying season passes, you won't need to pay for parking, you only pay for today." My husband says "You know, the fact that none of your employees know what is going on, especially upon entering the park, we have to pay for parking to come in and find out more information?" Anna says, "Well they don't know cause we just had a shift change and the slides stopped working just a couple minutes ago (Wow, you must have a fast typer, computer, and printer to get the papers posted at the parking booth! Also explains why none of the employees know what's going on!) " She continues, "And if you are planning on entering the park today, I cannot credit you the parking, if you are not going to, I can refund you." Well, obviously keeping customers is not important. So we decided to refund with the crying kids and all! We will not be buying season passes or attend any Knotts Berry Farm related park ever again. Especially when you call "Guest Relations" for Knotts Berry Farm and are explained to that only the park manager from the Soak City you attened can help you. That was a waste of 17 minutes of waiting to hear. Then upon calling the Soak City I am connected back to Anna. Now I will post this complaint on EVERY site I can so that more consumers do not waste the gas money!