Ordered over phone (prerecored order system) a Sobakawa Cloud Pillow for $19.99 + & $7.95 S&H and suppose to get a extra free Sobakawa Cloud Pillow for additonal $7.95 S&H for total of $35.89 was charged $63.83 on my card and no way to cancel order or reach this company to talk to a customer rep. very upset just want to cancel order all together now. Rip-off!!!

I called a number advertising a pillow w/freepillow case & by ordering they through in second pillow w case for $19.99 plys s.h. for 7.95 at the end of my order after giving my credid card they sais my total due was over $250.00 i didnt catch the exact amount after being shocked . I cant get a hold of a live person to cx. my order. So I m going to call my credit card & cx. payment. Im very pissed off And have learned my lesson on never ordering anything again by phone oe online. roxanne sutton 6037 bond rd Oakdale, ca. 95361

I have used the Sobakawa pillow in the past and loved it. So I saw the ad for the new cloud pillow and thought I'd order it. I called the number on the tv ad...got an automated "voice". I ordered, per the commercial, 1 sobakawa cloud pillow with pillow case for $19.99 with $7.95 S & H - I could get a 2nd pillow and pillow case for free for just paying the S & H of $7.95... that totals $35.89. I was asked if I wanted any other pillows by them giving me the sizes/info and etc. and said NO after each one. They confirmed my order, as I mentioned above, and then said: "Your total is $63.83 good-bye!" I didn't even get to disbute the total...I have called a number and left a very upset message but doubt they will call me back. My mouth just dropped open when they said the total...funny how they didn't ask if that was the correct amount when they sure asked about everything else and tried to force ordering more pillows! I work too hard for my money for someone to do this to me and I will get it back. I was also told at the beginning that my order information was safe and no one else would get it.