I signed up with Social Tool Kits and before my trial period ended, I attempted to cancel my account. Apparently, this never went through because months later, they called me telling me that my account was going into collections due to non-payment. I changed my debit card number so they were unable to get into my account, so they just let the monthly bills pile up instead of contacting me so that I could officially cancel. I called to speak with "customer service" and most of them were pretty rude. However, the nastiest person of all would have to have been Chris, she is in charge of these claims. She told me that she thought I was lying about everything, during the call my cell phone lost reception and she thought I hung up on her and as I tried to explain myself, she thought I was lying about that TOO! Seriously this lady was so ridiculously rude to me for no reason, I was just trying to figure out a way to show that I attempted to cancel my account prior. I feel bad for anyone who has to work for this "woman".
I ended up settling with the collector agency because I couldn't stand to speak with her.