I purchased a couch and love seat from Furniture Row-Sofa Mart, when it was delivered, we had the delivery person sign that they were to be reordered due to the poor construction. The legs were loose, board sticking out, fabric pulled in many areas.

I waited for a phone call for about a week and a half then called the sales rep. to check on the status. He claims this was the first he'd heard about it but he could order new ones. I asked if it was possible to exchange them for something larger (and more expensive) and was told no.

I went in the next day and spoke to the manager to show him the quality of furniture that I was sold, explained the inconvenience of having to *** work again to accept the next order. Again asked if I could exchange them.. I was willing to spend MORE MONEY in their store and I was told no, .

The manager claims they "just implemented a new return/exchange policy" and there was nothing they could do for me?. I was not told this, it was not printed on my receipt, it is not posted in the store.. In fact, on the delivery receipt, it clearly reads across the top "Delivery/Return"'.

I called the customer service number, left messages, called the regional manager, and left messages.. So far I have not gotten any response.. Not only will I never shop there again, I plan to take the photos to the local newspaper and have them published with an article.

Bought a sofa, love seat, and chair from Furniture Row in Clarksville Indiana the beginning of April. I was quoted a delivery date of about 4 weeks. Took them 6 weeks to get them! They offered me free delivery but wouldnt be able to deliver for a 1 1/2 weeks. I decided to pick them up myself since I had no furniture in my new home and couldnt wait any longer. Get my new furniture home and when I am un-wrapping them the sofa and the love seat both have damage to them! I call the store and they apologize and tell me they will re-order and new set and I can keep those pieces until the new ones arrive in about 2-3 weeks. I call 2 weeks later to see what the status is and they have no record of putting in the new order! This did not make me happy! So again they put in the order. I call back 2 weeks later and they tell me they are sitting on a truck but they keep cancelliing the truck delivery. It is now July and I finally get the call that they are at the store and ready for me to pick up. I tell them I am not picking them up because I have been weighting 8 weeks just on the re-orders and ask them why they cant even offer me free delivery! After some excuses he finally talks to his manager and they are finally delivering them on friday. Never again will I ever go back to this store. The salesman are only after the sale and once they get it, they dont care anymore. It has been 4 months and just now getting my furniture. Would never recommend anyone to shop there!

I am shocked at the salesman's apathy. When arriving in the store, I was not greeted, I looked around at coffee and end tables and in doing so, located the salesman sitting on a couch, talking to another person, who was not a customer. I asked him for a set of coffee/end tables in the $300.00 price range, he said that they did not offer any product in that price range. I told him that I had checked online and found the product on the sales floor. He then got up and said "Show me" while laughing.

The problem is that I continued to try and "Make the Sale" although the sales person could have cared less. I purchased the item and went to pick it up. It was defective. I told the sales person and he said another will be shipped and will arrive in the next two weeks. I was never told anything concerning delivery other than "at the most, two weeks". The sale was done in a hurry since I was with a relative who had a vehicle large enough for the product and did not want to waste their time, it was why I did so much prior research. Also, I did not want to bother the sales person any further than possible.

Actually, while typing up the order he complained about his typing abilities and led me to believe that he was "bothered" by filling out the form. I stated that I was a great typist and could do it for him if it would help. He said, "that would be nice", I told him to go ahead as I could wait.

I called today 12/22/2009 and was told by the sales person that it was not on the truck and he didn't know when the product would arrive. I stated that he knew this was for Christmas and he said "there were no guarantees", today was the first time I had heard this. I told him I wanted my money back and he said, Ok, come and get it, although, it will be mailed from corporate. I told him I was shocked at his apathy, he did not care. The irony of it all.

I finally figured out that writing this letter is probably a waste of my time as it is not their problem. It is mine for having decided to buy a product from this company after being treated so indifferent. I am planning on purchasing all new furniture for my home this spring, including mattresses, etc. I know now I can bypass this store altogether.

I did call the store to complain only to find out that the sales person was the manager. I called their supervisor with no results. I tried filling out the online complaint form multiple times and it would not allow me to type in my complaint.

My wife and I paid clost to $1000 for a livingroom set. First the sales woman tried to pass of the floor couch as a new one. We figured that out when we were told just 10 min earlier we had to wait 3 weeks for our couch then all of a sudden it was there, but the couch on the floor was gone.

All the furniture couch, loveseat, chair did not last 9 months. They are poorly built with 1x2 peices of wood. Normal sized adults sitting on it would cause it to break. All the furniture broke the same way.

Don't waste your money shopping here. These products are garbage and good luck getting any help from them about poor quaility. Hell they lied to us to start off with. If i could go back i'd get my money back when she lied to us.

DO NOT BUY ANYTHING FROM FURNITURE ROW SHOPPING CENTERS. THE PRODUCTS ARE A BUNCH OF LOW QUALITY CRAP.

Just recently in April 2008, is when it all started, I went to pick out a loveseat, chair & ottoman in a sage colour. Well, when it was time to deliver the item to my home, it was the wrong colour and not the right item ordered. I called the store here in Denver to make an exchange for what I ordered & this is where the Headaches began! They swore that it was not their mistake due to they were in the middle of changing warehouses, computer systems, etc... You name it they had every lame excuse in the book... Once I finally got thru listening to all the B.S. I asked for a manager, and he got it straighten out so I could exchange the whole set for another style of furniture. So I went with another choice of chair & ottoman & recliner instead of the loveseat... well this time they managed to get the chair/otto right - but when it came down to delivering the recliner, I swear this company doesn't know what the right hand is doing from the left hand... They didn't call me and tell that what I ordered was discontinued, so instead giving me a choice to pick out something else New; they gave me the Broken Down Floor Model, Which everyone & their Neighbour had sat in and to boot is was broken, in which Sofa Mart tried to put the blame on me... I told No Way, When the recliner was delivered and I saw this that day, I called the salesman, and refused it, his excuse was it is new - there is nothing wrong with it. I told him I want a refund to my account ASAP... I will be in today to see you - to get it applied to my account... This salesman was not happy at all...

** For those who want new furniture I would not reccommend shopping with this company - due to the fact that they can't get *** straight. I have tried 3 times over a period of 3 yrs with them and never failed each time something always happened. But never again... My acct is cancelled as of today 6/13/08