I purchased a sofa and coffee table from NFM paid cash and it was delivered June 18th 2009 . Around the 1st of Nov sitting on my sofa with my arm on the back top I felt what was a staple coming out after looking more it had a gap in it where you could stick your hand down the staples were coming out and even looked as if some staples were never put in it. I called NFM it took almost 2 weeks to get an appointment. Nov 13 2009 someone came to my apt.to look and take pictures, He also turned my sofa so it was laying on the front, the back in the air and then he ripped the lining from the bottom that wasnt coming undone and stuck his arm up my sofa and said that the cardboard that suppose to be up on the back had all fallen to the bottom of the sofa back. he said it could be fixed i said i wasnt satisfied with that this sofa shouldnt have anything like what it has and he said someone from NFM would get back with me in 3 to 5 days. Nov 18th 2009 they called and i returned their call to speak to a Ms. Metz who informed me theyd come and get this sofa i asked for a exchange for the same sofa i fill its a damaged piece and she said the 30 day warranty was up they wouldnt do that that they would come and take it to fix it I was saving money to pay cash for the chair and ottman that goes with it but that will not happen now to see this sofa I so loved it cheaply made and there costomer service isnt what i would expect. Im very upset now that the man they sent to look at my sofa ripped it even more . I writing this to let whom ever reads this how Kansas NFM furniture is cheaply made.Im very dissatisfied with their costomer servive because its only been 5 months and i dont even have kids that sit on this sofa i live alone this sofa is hardly used!!!