I purchased a sofa from bob's furniture about two months ago and the gentleman who attended me in the Paramus store informed me that the sofa came in three sizes therefore i assumed that the sofa that i was buying was an 84 inch not a 91 inch sofa. I also purchased the goof proof plan because he claimed it was the best idea to do so just in case of an accident happening to the sofa. I decided to pick up the sofa myself to save delivery charges and when i arrived to my building the sofa wouldnt fit in the elevator which i found it to be unusual since it was supposed to be 84 inches long well i thought nothing of it and lugged it six flights up with the help of some friend finally when we bought it into apartment i had a bit of a problem getting into a turn in my hallway, but we did. The next day the springs started popping out and i reported it to customer service. They sent out technician in about a week and he claimed it was not a manufacture problem. After explaning to him what we encounter bringing the sofa in he took it upon himself to write in the report that we dropped the sofa on the stairs in hallway; which was not true. I found this out when I called customer service upon his request when sofa was inspected. Bob's refused to fix the sofa, they transfered me to Guardsman Protection Plan. It took two weeks to finally have a technician from Guardsman to come to my home after filling out claim papers and speaking to two customer representatives. It took approximately 3 customer representatives from bob's to help me with the situation and me explaining to them that the sofa was not dropped in stairs, and all of them gave me a different story and advice. Well after guardsman reviewed my claim they denied it because they claim that furniture damaged during transportating into apartment was not covered by plan. I then called to have my goof proof refunded, and I have the feeling that this will be another adventure with them to return my money . All i wanted was my sofa to be fixed. I did'nt ask for a new one or a refund, and this is what they put me through. Now im stuck with a cracked frame and springs popping out. My next step will be the Better Business Bureau.

I purchase of sofa and the color was not even close to the color I received. Like all the other complaints, it was *** to contact a live voice when returning this item.

This company has "all" intentions of keeping your money. Contact your credit card company and let them know that you returned your item (send your item Fed-Ex or UPs so that you have a tracking proof number) and the situation. They will then start an investigation and when they have enough proof, they will "red flag" this company, so other customers will not get taken. Lets free the American People from another crook.

Raymour & Flanigan states that they have the "lowest Price" NOT TRUE******the are other stores that can offer better pricing without the hassle of having a sales person follow you around the store like you are a theif!!!I found BETTER PRICING at flemington Dept store...FREE DELIVERY, 1/2 tax and better sales people go there, STOP SHOPPING AT RAYMOUR!!!