My boyfriend and I purchased a sofa, chair and matching ottoman from the American Signature Furniture store located on Route 31 in Clay, New York.

We were very excited to find something that we both liked and that since we were purchasing an American Signature set that we were guaranteed a 10 year warranty. Our salesman was great, talked up the company and bragged about the craftmanship and quality of the furniture. We left the store confident that we had purchased a great set of furniture for our new home.

As soon as the furniture was delivered, the nightmare began. They delivered a broken sofa!! The delivery men told my boyfriend that there was a brace on the underside of the sofa that was broken but that they would send a repair person out to fix it as soon as they could.

My boyfriend contacted me at work with the news and I literally went off the deep end. I immediately contacted the store and spoke with a manager who told me the same thing, that they'd send someone out to repair it right away. I told him point blank, "the hell you will" and went on to tell him that they would be delivering me a brand new sofa to replace the broken one. I asked him why he thought I would take a brand new broken piece of furniture knowing about the 10 year warranty and that I just failed to see the logic. I never received an apology and was just disgusted and dumbfounded that anyone in their right mind would think it was acceptable to think it was ok to deliver a damaged piece of furntire and even more ludicrous that someone would accept it!

I will never recommend this company to anyone and know now that sometimes spending some extra money on the same piece of furniture at a different store is totally worth it.