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AmyE
November 10, 2010
Not an Adobe Reseller
We purchased Adobe CS5 from SoftBuy. After several attempts to get a reciept, we finally got one (that I could have created in Microsoft Word). I was furnished a serial number. What I found more strange is that in addition to downloading the CS5 file, I also had to download a file called "Adobe Fix". You are supposed to run the Adobe fix file before installing the software. The Adobe Fix file is nothing more than a hackers file trying to break the Adobe CS5 file. Upon a conversation with Adobe, I learned two valuable lessons. 1) SoftBuy is NOT, I repeat NOT, an authorized reseller NOR a certified partner, 2) If the price seems a little low, and you have to fix the file before you install it, go get the real version from the software manufacturer themselves. Don't fall victim to this scam. Luckily we bought this just over a month ago, so we should still be able to dispute the charge on the credit card.
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GoodWill53590
November 9, 2010
fraud
DO NOT FALL PREY TO SOFBUY (aka Grossline, aka...). I purchased AutoCAD LT 2011 online from SoftBuy and was furnished a fake serial number and product code for installation. The download instructions and installation instruction were minimal and obviously SoftBuy is not only selling pirate software but also not responsive to any inquiries regarding issues with installation. The only number is an 800 number leading to a voicemail, and any "noreply" responses to issues with the product are issued only to string you along long enough for them to complete the credit card transaction...then you're on your own left only with a useless program that does not work. Inquiries to Autodesk (AutoCAD) confirmed the illegitemacy of this pirate company, and my VISA already had the transaction blocked as they are aware of the fraudulant dealings of this fake company. DO NOT ORDER SOFTWARE FROM THIS COMPANY! You will lose your money...and more! After this company tried to charge my card for the initial purchase, they subsequently tried to re-run my card for multiple various amouts different from the original purchase amount. I cancelled my card today and filed complaints with teh Federal Consumer Trade Commission.
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