Software-HQ Reviews
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Ronnie L Bugh
February 4, 2011
No product from puchase
I attempted to purchase a one year contract from Avast for $39.95. However, I was informed that I instead had purchased a software package from a company called "Software-HQ " for $52.92.
Several calls to the company on the number posted at the website resulted in extremely rude responses (I assume that is by design), such as comments that reports to the BetterBusiness Bureau have no effect; they would not give names or any information regarding their company as that is none of my business, etc. I was told that I did not have phone access to there site and to I quote " You better stop calling this number" what a B---- . After being told that I was wasting their time, I would be hung up on. Does anyone have any ideas or am I just out this money?
My assumption is that the company places a virus on the Avast website, and information is subsequently forwarded to the "Software-HQ" hackers and my information is withdrawn.
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Mickthemick
October 8, 2010
cannot access website as posted
I was trying to download quicktime when theis site came up. I Assumed(???) that it was the source of my request. I paid the 52.00 thru my credit card. When I tried to access the site my internet system would not show the site. I'm out the money and can't contact them
What can I do????
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Jean Mather
August 12, 2010
not existing/scam
Googled Adobe
Got this site. They said it would cost $39.00 for adobe reader.
I signed up.
When I went to log on it wouldn't log on.
So I responded to there web address.
And was told this sight didn't exist is was a scam.
So I checked out my bank account to find out they charged me $70.80.
Now what can I do?
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Atlantaman30080
July 23, 2010
FRAUD IN BILLING
Just got scammed like other vicitims. Software-HQ's site was where I was directed to downloand Adobe Acrobat pro, directly from Google search. Was quoted $35 for 3 years of Adobe with service, was billed $70. Contacted very rude person in billing department who stated that pre-selected upgrades and features were checked by them unbeknownst to me as a consumer. Was SHOCKED to find a $70 charge which put me in NSF over my account balance. Billing Dept. rep referred me back to their website for review charges, only one problem, can't find them once you've registered.
I DO NOT RECOMMEND YOU DO BUSINESS WITH THIS FIRM FOR ANY SOFTWARE PURCHASES. This firm, and all the complaints should be investigated by FOX5 in Atlanta as well as the FTC and Clark Howard.
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tgynell
November 29, 2009
Misleading
I too became a victim of unethical advertising. I thought my purchase was for Adobe software downloads and support through ADOBE. Sadly, this is was not the case. When I tried to access the link provided by Software-HQ, my computer virus program blocked the site. I goggled Software-HQ; consequently, I discovered this site and the various complaints against Software-HQ.
Promptly, I emailed the company asking them to cancel my subscription and deleting the amount from my credit card.
Hopefully, Software-HQ can be disciplined for falsely misleading one to believe that the purchase is for and from adobe, but billed to the following company: software-HQ.
What a fraud and scam.
Please ensure that folks in the future will not be "had" by this company.
With regards,
Tammy G Lagoski
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Charles Roig
July 30, 2009
Redirection of Purchase
I attempted to purchase a three-year contract from Adobe for $29.95. However, I was informed that I instead had purchased a software package from a company called "Software-HQ " for $70.80.
Several calls to the company on the number posted at the website resulted in extremely rude responses (I assume that is by design), such as comments that reports to the BetterBusiness Bureau have no effect; they would not give names or any information regarding their company as that is none of my business, etc. I was told that I did indeed purchase the software from them, which was an outright lie. After being told that I was wasting their time, I would be hung up on.
My assumption is that the company places a virus on the Adobe website, and information is subsequently forwarded to the "Software-HQ" hackers and my information is withdrawn.
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rakrofta
July 27, 2009
Unauthorized Credit Card Charge
On July 20th, 2009 my VISA credit card was charged 52.92 without my approval and authorization for a product I never recieved. When I contacted the the company rep (very rude), they said I purchased Photoshop Software Support on July 17th, 2009. I did not make this order nor do I have photoshop on my computer. I have not received any e-mail stating I purchased this service. I am being scammed.
I believe they are using adobe downloads to access through pop ups to scam their victims.
I have dispusted the charge with my bank, plus reported this to BBB and ic3.gov.
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missdirected
July 20, 2009
Gross overbilling
I was browsing the internet looking for a better dvd-player with movie making features than the one i have. I found a link to a Nero sight, which is a highly recommended product. However, the site that I was sent to was Software-Hq. Software-Hq is a money stealing scam!!!
My Nero works fine, however, Software-Hq made all implications on their site that they were a means that Nero used to bill it's clients. I was lead to believe that my bill for Nero would be $19.95 for one years service. This did not sound bad at all to me, so I authorized a payment of $19.95. However, a few days later when checking my online bank statement, Software-Hq debited $52.80 from my checking account. I have since sent an e-mail demanding a refund and that any so called "services" they claim to provide be cancelled immediately. Since their sight claims that all refundes are handled via e-mail, which is ridiculous on any level.
I am giving them 24 hours to respond to my e-mail and refund my money or I will proceed to take this to my bank and any authorities necessary. Even if i don't get my money back in the end, this company should be stopped before they steal from anyone else.
I did not at any point authroize payment in the amount of $52.80 and I am livid that it has been taken from me under false pretenses.
Software-Hq gives a 7 day window for refunds, however, when an item is purchased on monday and does not go to the bank until 4 to 5 days later then your 7 days of use is nearly up before you notice anything is amiss. They DO NOT send e-mail or regular mail reciepts for purchase, which should have told me something to begin with; but when you only authorize $19.95, you certainly don't expect to be out $52.80!!
With the economy the way it is now, people can not afford to have these kinds of scam artisits ripping off everyone that tries to make their lives a bit more enjoyable with an other wise could system, like Nero. As an average american I can not afford this much of a discrepency in my checking account and now have to figure a way around it because of thieves like Software-Hq
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christine
May 25, 2009
Fraudulent Charges
I hate to be added to the long list of those scammed by SoftwareHQ...but I'm on it. I was searching for photo editing software, which I was willing to pay for, when the SoftwareHq site came up offerring hundreds of downloads for a small membership fee. It offerred 3 years of membership for $12.65 with 'Download Accelerator' and 'Protection' for FREE. I charged the $12.65 to my VISA card. I was never able to download the Adobe software I wanted, but decided I was only out $12.00 so it wasn't too big of a loss for a lesson learned. Wrong! I checked my credit card account online a couple of weeks later and found $70.80 charged by SoftwareHq. I emailed them and got an itemization of charges that were NOT disclosed on the order page. I am disputing the charge with my credit card company.
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Porter
March 16, 2009
Unauthorized charges
I too was trying to download from the Adobe site. Software-HQ evidently was a pop up trying to imitate a sale for Adobe. I was consequently charged $70.80 to my credit card for items I did not order. I have notified my credit card company that I deny this charge and they are investigating. I was able to get free the Adobe program I had been seeking. This company should be stopped!
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