I thought I was buying an adobe acrobat download for 16.95 on feb. 13 and was surprised to find a charge of 70.80 on my credit card bill on feb.28. I found out to late about being overcharged to cancel my membership that I did not even order, that must be canceled within 7 days

I suffered the same scam as others have reported here. Fortunately, i paid using American Express. I called them immediately. The charge already went through and apparently there is nothing i can do for 24 hours without a merchant authorization, but they will be calling me back and assured me we will get it taken care of.

I don't know if it will help, but if we all report to our credit card companies, will they begin to recognize the fraudulence of this charge and ultimately can they do anything to prevent or refuse or reimburse the charge?

Something needs to be done. It's not even about getting my money back. I can't believe they can get away with this. If Skype (who i have loved using in the past) is NOT in on this, it is a terrible travesty to them because now i don't want to go anywhere near their downloads! I put Skype in the name of the company although it may not be them, but that may be the only way for people to find this warning as i never had any intention of downloading from Software-HQ.

Props to Amex. I was so grateful i used this card to pay as they have THE BEST CUSTOMER SERVICE!!!

My complaint is exactly the same as all the others. There product is terrible and they overcharged me. I called the number for billing questions and the unfriendly little tramps who answered the phones said they don't answer billing questions. Since I didn't order the product by phone they can't help me and told me to email them. I did email them and never got a response. There should be something done about this type of scam.

With my young grandchildren on the phone asking why we were not on their computer, I was attempting to reload SKYPE (which had disappeared after an OS upgrade). The first response to my Google search promised to download the software, mentioning features such as video links. As I proceeded, I was puzzled by the request for Credit Card info, but assumed it was because I'd already had a year's free use of Skype. Upon completion of this procedure, there appeared to be no link to Skype. When I backed out of the site, I realized that I had been scammed. There was no summary of the transaction, no opportunity to review and no receipt for my purchase. After successfully downloading Skype from their FREE site and video-talking with the grandkids, I called VISA to attempt to cancel the charge. They told me I had to wait until Monday morning to file a dispute, which I have done. It is apparent that Software-hq does little more that intercept queries and offer products which are available for free elsewhere.

I did an internet search for Adobe reader for me to install. Because they use Adobe in their sub-internet address I was under the impression that it was a one time fee from Adobe. It turns out that it was not!
I called the following Monday to discuss the misunderstanding; I was greeted by an uninterested, rude and incompetent individual who refused to listen to my reasoning and refused to let me speak to her manger. She would not discuss what services I had been charged for nor would she comment on if I would be re-billed (Next year and there after)
She completed the phone-call by hanging up on me. I subsequently emailed the customer service department asking if they condone such poor customer service. They followed up by providing further incorrect information.
See attached response:

Dear Customer,

We reviewed your call and it was not just as you had explained it. First, the representative did express to you what the charge was for, your email stated she didn't. Secondly, she repeatedly told you that you'd need to contact support online for any questions you had regarding your purchase. We apologize if you had an issue, but your account does not include phone support.

As stated on our website, membership fees are non-refundable. You are able to access the benefits available through your membership for the length of the service you selected. Once your membership expires, the service will discontinue. You will not be re-billed. To view our complete refund policy, visit our site at https://www.xtremetransactions.com/refund.html

Thanks,
Software-HQ Support