Software HQ
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Category: Electronics
Contact Information 313 WEST WILLINGHAM, Cleburne, Texas, United States
Phone number: 817-526-4162
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Software HQ Reviews
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dick mattis
January 24, 2009
Scam Artist
IMPORTANT--READ THIS
I got stung by this scam and reported it on this site before BUT I wrote the Attorney General of my state and they wrote these slime balls. I just got a letter back from the Attorney Generals office with a letter back with a response from some slimey lawyers in San Francisco ( Kronenberger|Burgoyne, LLP ) stating that they issured a full refund. My recommendation to all people who are scammed by these people (and any others on the internet ) that they call their Credit card company and have the charge disputed and then go online and find out the address of their states consumer protection unit in their Attorney General's office and then follow there instructions. It is a pain in the arse, but if enough people complainted then AJ's would eventually file a class action suit against the offenders and put them out of business. Good luck-- The consumer can protect himself.
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Filip
January 23, 2009
Fraudulent charges
Software HQ is a total scam site. They overcharged my credit card for more than what was authorized. I authorized $12.65 and was charged for $52.92. The 800# that they provide prompts you to leave a message. They know that they are scam artist, that's why you never get a real person.
I never received a return phone call. I made the attempt in contacting them by email. They refuse to refund me. They hide behind a satisfaction guarantee with a no refund policy.(Go figure) But with certain conditions they say they would refund your money but they don't.
It must be nice to make money in a dishonest way. I wish my conscious would let me get away with doing the same thing. I would be rich myself. They also hide behind another site known as esoftware.com and they are linked with cnet.
There is no real software to download from this site. They are just getting money from people who trust that they are getting an actual service. I want this company shut down. I want to help in shutting people like this down completely. There is no other way to contact these people. They have no physical address.
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November 21, 2008
Unauthorized billing
They lured me in by leading me to believe that the downloads were free, but then I was told that I would have to pay $19.95 for a membership. I was unable to immediately login to the website and get the software that I needed so I sent an email requesting a refund within minutes of placing my order, but Software HQ refused to refund my money and informed me that it was nonrefundable. I clicked on the box that said $19.95 for one month. I would have never purchased it if I would have known that it was over $50 (don't know the exact total because they didn't email me a receipt).
After I filled in my credit card information, approximately $50 flashed across the screen and then the screen was gone. I have no idea what I am paying for because their website states that it's $37.95 for six months, and my total was over $50. It said that membership is 100% guaranteed with 14-day money back policy. There was nothing about nonrefundable on the screen before I filled in my credit card information.
There is no way that I would use software from a company likes this, as it probably contains viruses. I called the bank this morning and put them on alert to this fraud. I will be filing a dispute with my bank the moment the charge clears. I will file a complaint with the Better Business Bureau, or whatever it takes to get my money refunded and hopefully help other people from being victims of this scam. I will pursue this to the full extent of the law.
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November 12, 2008
OVERCHARGED ME AND WONT DOWNLOAD
I ORDERED ADOBE READER..IT WONT DOWNLOAD ON MY COMPUTER. ALSO THEY OVERCHARGED ME BY DOUBLE AMOUNT SHOWN. TRIED TO CALL THEM FOR 2 DAYS NOW, RECORDING SAYS THEY ARE CLOSED.
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