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Ian
January 16, 2009
Scam
I ordered software via the internet.Was notified that it was backordered would probably be available in 10 days.This was 11 months ago. There has been no response to my e-mails and no product recieved. My credit card was charged. I believe this is a scam outfit but they still have a web site.
Do not deal with these people!!!
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Oliver
December 11, 2008
Scam
I ordered software via the internet.Was notified that it was backordered would probably be available in 10 days.This was 11 months ago. There has been no response to my e-mails and no product recieved. My credit card was charged. I believe this is a scam outfit but they still have a web site.
Do not deal with these people!!!
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June 19, 2008
Perfect backorder scam
CAUTION!! I highly recommend you do not conduct any business with this online company. CAUTION!! This company practices backorder scamming!! CAUTION!! Ordered Microsoft Office Pro. on 1 April 2007. 3 days later received backorder e-mail promising to ship within a few days. After 1 month called and talked with 'customer service rep' who told me the same thing as the e-mail. Tried to e-mail and call during the 2nd month to no avail. Have called and e-mailed every month since-NO RESPONSE. As of today, 18 June 2008, their phones have all been disconnected. (1.714.879.6800 and 1.800.230.7638). Unless you recognize the backorder scam early you will not be able to use your credit company's charge dispute service.
CAUTION!! I highly recommend you do not conduct any business with this online company. CAUTION!! This company practices backorder scamming!! CAUTION!!
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March 19, 2008
No refund!
Much like others I now see, I placed an order with softwareoutlet.com. They did e-mail to say they did not have the product but had already charged my credit card. Subsequent e-mails got a response that they would mail a refund check but I've not seen anything. I've been calling their numbers but don't get anything but an answering machine and their toll free number has been dropped.
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March 11, 2008
Never shipped software.
I ordered Microsoft Office software from software outlet.com. The web site stated 7-10 days to receive the order and one month later I haven't received my order. I sent two emails requesting a refund to my credit card which was billed immediately with no response and called the customer service line which is only available 2-4 pm mon through friday pacific time only to get voicemail. I now have to go to my credit card company to file a fraud claim. Buyer beware!!!
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February 28, 2008
Corel X3 software
Purchased 4 cds of Corel Wordperfect Office X3 standard edition in October, 2007. Recently loaded the software and each cd appears to be a trial version that expires in 30 days. Even though the software came with a serial number, when I tried to register the product with Corel, I was informed that this "legacy" product could not be registered. I presume these are bogus cds. I have contacted SoftwareOutlet.com by phone and by e-mail and have not had a response. The voice mail message at their place of business states that they have a shortage of customer service representatives and they have reduced their hours of live customer service availability--between 2-4 pm Mon-Fri, PST. I've called during those hours and still get the same message.
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December 31, 2007
Failure to send order or respond!
DO NOT ORDER ANYTHING FROM SOFTWARE OUTLET.COM. I ordered MS Office Pro 2007 and my credit card was immediately charged but delivery was never made. They have failed to respond to numerous attempts to reach them by e-mail and phone. I filed a complaint with Google (they use Google checkout) and Google responded but never got anything out of SoftwareOutlet. I learned from this to check www.bbb.org (Better Business Bureau) before doing business with any firm online. Software Outlet has the worst possible BBB rating - F. If only I had checked first.
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August 9, 2007
Paid for but never received order
I have the same problem as the others that I see complaining about Softwareoutlet.com. I ordered software in late June - it is mid August and still no software. They don't answer the phone or respond to emails. If anyone has found a way to reach a live person there I would really like to know how they did it!
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July 23, 2007
Horrible customer service / Missing product
I ordered Corel Draw - a graphics software product from Software Outlet.com on May 24, 2007 - it is now July 23 and I still have not received the product. They charged my card on ordering. They will not return my e-mails or answer their phone.
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June 29, 2007
Did not send product or refund
I ordered a anti-virus package and they did not send it after receiving payment. They will not respond to emails or telephone calls.
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