I purchased 9 RD05 Deck Dock / Ground ( $225.00) solar decks lights last November (2010). When they arrived, all but two worked. I emailed the sales team to inquire why they were not working and if they didn't work could they replace them. The response back was abrupt and slightly rude.
I replied by stating that they had miss read the email and that 7 of the lights worked and that two (2) did not, as stated in my first email.
Response back was " let them charge fully and if that doesn't work, order a new battery from us and replace it". I waited two days for the light to charge and it worked.
Fast forward to June of 2011. The same two lights STOPPED working. I went to their website to order the batteries upon their advice back from November, however they do not carry that battery needed for the lights I ordered. They do sell other batteries for other products they sell. I emailed them back to inquire if in fact they carried the battery or if they could direct me to a supplier they use.

Solar Illuminations: "No we do not stock them at this time.
Just Google search for an online battery supplier who has that model or very close to it".

My response: "Thanks for your quick response, which was not helpful. I am aware of doing a Google search. The problem is that the AAA is very hard to find. I do find it a bit strange that you don't carry or do not have a supplier that you use for replacements since you sell this product. One would assume that you would provide better customer service than "Just do a Google search"!
Thank you.

Solar Illuminations : Correct advise was given and that advice remains valid. Bad customer service would have been not bothering to reply to your email at all. Perhaps we shouldn't have.

Trust me, just the tone of your emails alone prove that you offer no customer service. It is crystal clear that once you have made a sale, you could really care less about having return customers.

As far as your advise goes, you didn't provide any advice or solution other than "do a Google search". If I ran my business the way you are running yours, I would be out of business.

I have used Solar Illuminations several times over the years for sign lighting fixtures that our company use in remote sites. I have never had any complaints with their products or service. Their customer service and technical support departments are helpful, supportive and very knowledgable. I guess its hard to please some people and others are only happy when they are complaining, that's why you have sites like this that ONLY accept complaints and don't want to hear about postive reviews. Go figure...

I purchased a PP07 spot-light from this company. The company's website advertised that it "is ideal for spot lighting, highlighting, footlighting or uplighting...Fitted with a SIEMENS solar panel with two super bright LED bulbs..Great for uplighting your very small trees, shrubs and other garden features or spot light ornaments."

I placed this spot-light 18" away from a 7 ft tree where the leaves start at 3 ft. This spotlight did not shine any light on the tree. It was like having no light on it at all. The next day I tried to return the product. The company responded that since I "used" the product, I cannot return it pursuant to its return policy that I agreed to when purchasing the product. Now, the terms and conditions is long about 4 or 5 pages of single space in small font with no bold or capitalized writing. Clearly an unconscionable practice. Moreover, according to this company as soon as you use the product, you can no longer send it back. How the hell are you supposed to know if the product works without using it?

Finally, the customer support and manager at the company are not only rude and obnoxious but ANTI-AMERICAN as well. Here is a portion of the email that they sent back to me:
" You just go do what American's are best at, suing each other, in the 'Land of the Lawsuit'.
You signed an agreement and that is final. Don't sign something you can't agree to.
Bring your suit (for $24.99) down here to Lee County FL and we will gladly see you in court, in person.
The conclusion is YOU bought the wrong product for the application you require. That is not our fault and not the fault of the product."

It is not my fault that the spot-light does not work, it is the company's fault. What is so hard to understand that a spotlight is supposed to illuminate an object. If it does not, it is not a spot light. Here is a picture of the spot light at work. AS you can tell, there is not one bit of light shining on this tree from the spotlight.

Paid $185 for a solar floodlight(worked ok-not very bright)it stopped working after 3 mnths (just as long as thier WARRANTY)tried a new bat. ($30+)still didnt work, they told me to follow their troubleshoot (no luck) and i am basically out of luck. They just dont care!! dont buy from them, you're just taking a chance that your product will work after the warranty expires.