Ordered sideboard on 4 th Jan 2011. At no point when ordering did it advise me that the goods were not in stock. When I chased my order I was told I may receive it by end of month, but if I wanted to cancel, would not get my money back for 30 days. I said they should not have taken my money, if they did not have stock. They said they needed the money to buy stock. I also had an internet chat with the company on the same day, where the operator said that I would get my sideboard before February as they had a shipment arriving end of Jan. February arrives, no furnitire, advised it would be beginning of March, so they were going to struggle to even keep within the sated 6-8 weeks. Please note that I have bought from several different furniture companies on the web and have not had to wait for more than 2 weeks. Advised them I would go to trading standards which I did. After taking advice I wrote to them cancelling order, but telling them that I thought that waiting 30 days for a refund was unreasonable and expected my money sooner (section 75 Consumer Credit Act 1974). This was on the 7th February. It is now 15th March and no refund, also not able to get through by phone.

I have ordered another sideboard from elsewhere who were more than happy for me to pay half as a deposit. This is the shoddiest company I have ever dealt with.

Ordered a solid oak dining table and matching chairs from their website "solidoakwarehouse.co.uk". Had problems with delivery, with the table which had cracks in it and with the chairs (not matching). I insisted on returning all the goods to them and demanded a full refund which they said was no problem. This was almost 3 weeks ago. We call daily to be told there is nobody that can deal with our claim, all the management and accountants are in the Far East and that there is no immediate return date.