I have a ceiling of 175. on my account. My first slide phone crapped out after a text was sent to me about I was eligible for a 50$ credit for signing of a 2 year plan. Fine...I went and got a new phone The LG flat screen thing. I had paid 40. and 35 $ the previous 2 weeks earlier. So I thought with the 50 $ phone bill credit I would be free and clear. A few days after I received a text saying I was approaching my 175 dollar credit. Hmmm..., then the calls started on the voice mail you know those annoying automated ones! So I went to the self serve on the web site (phone) and it said 38.32 ACCOUNT BALANCE. So I let it ride thinking ok there was a computer error. But I got cut off !!! I called and the explanation was Oh no sir that only reflects your last bill LOLOLOL I said no i have had the account for 3 years and that is what I OWE. HWen I pay the full amount it shows 0 $s, and they replied no that is your last bill and I RETORTED, IT SAYS ACCOUNT BALANCE NOT LAST BIILING. So I said ok bye bye. On Sunday they sent a text that read, payment received service restored...so I said to myself THERE I WAS RIGHT (account BALANCE was 0$$ ) and since when have they ever replied to anything on a SUNDAY!!! ???? So you will not believe what happened on MONDAY ! I received a TEXT SAYING I was approaching 175 $ and your service will be discontinued if the bill bill is not payed. AAAAAAAAAAAHHHHHHHHHHH !!! WHAT THE HELL ???? Today Tuesday ...nothing no TEXTS NO CALLS and i cannot access the self serve LOL to see MY ACCOUNT BALANCE (not the last bill) I hope someone from SOLO reads this and can see the IDIOCRACY of there company. If this continues I will bite the bullet and go somewhere else to the simpilest plan and company I can find HELL maybe just a home phone LOL

i got a phone from solo mobile dec 27, , they suspended my account because they said that i spend more than $125.00 not even for 2 weeks Im using the phone. I phoned the costumer service and asked the details of what usage Ive been using and they cant provide me more details. Not even 2 weeks i had the phone and thier charging me more than $135.00. Solo mobile is a scam. Costumer Service is not helping in any way. its seems they dont know anything how could they do this to people. And now I want to cancel my service and thier were charging me $300.00 to cancel the service. Its sucks! I hope they will do something on this company coz for me, , ITS A SCAM!

This is an ongoing issue that started with Solo since July 19th, 2010. Solo has put me on a spending cap of 125.00 to start and because of Solo's crazy billing system and the total lack of being able to see your account details I had reached the spending cap at which time Solo suspended my service. Solo does not send you a text message or an email or any kind of warning that you are reaching your spending cap then all of a sudden your account is suspended and your penalized for hitting the spending cap limit.

This has happened now 3 times and my spending cap has now been lowered to 75 per month. I have not paid a bill late yet I have been penalized 3 times now.

The customer service is the absolute worst. I called to complain about the situation and when I was not able to get through to the Rep I asked to speak to a supervisor or manager. The Rep put me on hold and then made up some BS about the supervisor not able to take the call. It turns out that she never escalted my issue to a supervisor, she only spoke to a help desk personel. When I asked for the name of the General Manager for Solo Mobile, I was told she could not give me that information.

Also my billing date is on the 15th of the month, however when I spoke to a rep on Aug 19th I was told she could not give me details of the account as the bill has not been generated, even though my billing date is the 15th of the month. Solo can't get their billing correct but they can suspend your account at the drop of a hat without any paper backup or without notifying you before hand.

Another issue is if there is a spending cap on an account for 125.oo how the hell did Solo let the bill get to over 200.00? If there is a spending cap then when your account hits 125.01 a notice or text message should be sent and limit services that would cause the additional usage time. Suspending a service you fully paid for is WRONG on every level of business.

I will never recommend Solo Mobile to anyone and as soon as I can end my ontract with them I will and never use Solo Mobile or Bell. WORST BUSINESS PRACTICES EVER!

Solo Mobile's monthly statements are incorrectly categorized. All event details are categorized as "Itemized Long Distance Calls" regardless of the event details. I called in to suggest a statement change. Their response wasn't great. I don't think their support team sees the same customer statements that customers do. They repeatedly indicated these were NOT long distance events. I agreed but their statements don't.

I tried to talk to Bell Canada, Solo Mobile's owner. They wouldn't accept the call.

I bought a cell phone, over a month ago. The provider being Solo.The day i bought it i contacted them and registered and reported a problem with my new phone. they said in 24 hours it will be fixed.Every 24 hours since that day over a month ago i have called in only to be told the same thing. i cannot use my new phone, what a waste of money. every unhappy about the customer service and they will not listen to you, just repeat the same thing, talk over you like you are stupid. I have many friends in the same situation with this provider.I like the phone and was excited to get it, but Solo killed that. When a provider is this bad you should be able to have a switch option, discount or new phone with a different provider. I dont want to call in again, so tired of the ignorance. there has to be some solution for us who are going threw this?