I went to this Sonic because its practically across the street from where I live and have done so for years, I had 2 coupons one for the Wacky Pack $1.99 and the other Brown Bag Specical $6.99. They refused the $6.99 coupon I got home my husband called and spoke to the manager who told him we are a franchise store and we do not have to honor anything. Well needless to say coupon or not part of her paycheck just drove off!

I went to Sonic in a hurry but since Sonic is usually very fast I figured 25 minutes to order and get to class would be fine. First it took 15 minutes just for a wrap and a drink cutting me down to almost no time at all to actually eat the thing. The credit card machine outside was not saying my total so when they came out they had to take my credit card inside. She gave me my receipts with my credit card and I left in a hurry. Later on that day I went to my online bank to check on some things and I realized that my charge for sonic was $12.95 instead of the $4.63 it was suppose to be for my meal. I checked the receipts the lady had given me and all she gave me was a grill receipt no credit card receipt. I called the store at that moment hoping they could just take the last 4 digits of my card and check their receipts so they could see the problem and fix it right then. Thats when the lady told me she couldn't do anything about it and I would have to call back a different day and try to get ahold of 1 of 2 other managers. The next day when I called I was told those 2 managers would not be in for a few days. So I explained to the manager on duty what had happened and she told me to bring up my bank statement and the receipts I have showing my total and they would give me a refund. Since I do visit Sonic almost on a daily basis I called the 800 number just to make sure it was the right store number and I wasn't confused on a previous visit else where. I gave them the store number and they told me the store which I was right about. They asked me multiple times to tell them what happened so I did but explained how they already told me I would receive my refund when I went up there. One of the 2 managers that was away even called me asking me some questions wanting to know who the carhop who took my receipt looked like and explained how to do what the other manager told me to do and I would receive my refund. When I went to the store the following day (as thats when I had time to do it) the manager who the day before told me to bring up only my bank statement and receipt than told me how I would need to have the bank statement that is sent in the mail before she could do anything. I told her how I only get online statements and this is what it is. She then told me how since it was most likely the banks fault and none of their own I would need to go to the bank and have them print out the same paper but the charge needed to be posted the day that I had visited the Sonic (which she already knew it would not be posted that day as how often are they really posted that day but it would say the date it was purchased) and how I would then need to go back up there only on the days and hours she was working. I then told her how both her and another manager told me this is all I needed and I didn't think it was right that I would have to find the time in my busy schedule to go to the bank when they are open and then go to her only when she is there and when they aren't busy and when she can get this all done. I was here now and it was their mistake and they needed to fix it. I even called them just a few hours after the incident happened so they could themselves find the mistake on the machine so they would know I was telling the truth but they had refused to even listen to me really that day. She then continued to say how it could by a slim chance be their mistake but it was most likely the banks fault or my own fault and how there was nothing she could do. They more than double charged me and than refused to give me a refund because supposedly they do not make any mistakes. They even sent me a card for a free sandwich saying that hopefully that would make up for the events that had happened but still are refusing to give me my refund. Before this event we visited Sonic almost daily (there was actually 3 visits to Sonic that day once from my husband, my visit for my lunch, and then before I found out about what happened a visit for drinks. Even a visit for a small snack the next day since I was in full faith they were going to fix their mistake). Since the refusal of my refund (slightly over a week ago) Sonic has only been visited once. It was at a different location for some drinks and that will be the last time we visit it (they had no ice and did not even tell us until they brought us our hot sweet tea what a waste of our money that time too). Sonic use to be our favorite place for everything and now its the one place we are avoiding now and plan to for the rest of our lives since they make absolutely no mistakes and their consumers are the ones who make all the mistakes!

I ordered a Rt 44 Sweet Tea from the local Sonic Drive-in at Superstition Springs in AZ. I'm extremely upset about this because I'm driving in a nice brand new 2009 Chevy Avalanche with a pristine, off the factory line interior that had not even one speck of dirt on it at this point. The person who handed me my cup had wrapped a napkin around it which made it hard for me to notice that it was leaking. There must have been a huge defect in the cup because when I took it out of the cup holder, that little napkin band-aid that the ignorant employee slapped on there gave way and the entire cup split in half, leaving my beautiful new truck interior covered in a syrupy brown mess. I was also soaked but I didn't care so much about that, I'm easily washable. My truck isn't so easy to clean all of the upholstery, floor boards and console. I have to spend all this money to get the interior cleaned and I am royally PO'd. I'm sure if their employee wouldn't have wrapped a napkin around the cup they obviously knew was leaking and defective, this wouldn't have happened. I didn't think much of it at the time since employees often wipe off the cups or hand them to you with napkins. On top of all this, I call the store this happened at and their manager was rude an unapologetic saying they are not responsible - and trying to call their 800 number to reach someone at corporate has been a nightmare as well. The phone rings once and goes fast-busy. I will continue calling and sending letters to corporate until I get someone to listen to me and my cleaning bill paid for my brand new truck. Otherwise I am going to post this story everywhere I can and at RipOff Report, so everyone knows their stance on this situation; if the employees give you a drink in a defective cup don't expect them to give a damn about what property they ruin. Anyone who gets a nice new car they worked so hard for should be able to relate to how upsetting this is. To have your spotless new car interior wrecked by a wage slaves carelessness, and adding insult to injury the manager doesn't give a damn and you can't seem to get a hold of corporate.

Where do I begin? Many times my family has gone to eat at Sonic, and many times we have been disappointed. I have worked fast food, I know at times it can get hectic and very busy. Only at this Sonic that is not the case. I don't know when people stopped taking pride in their work, but at Stroud Sonic, taking pride and working to satisfy the customer have gone by the wayside. It is sad and frustrating to me that the money that I work for and decide to spend at this eatery is going to pay for crappy meals and bad attitudes.
Our orders are incorrectly prepared at least 50% of the time. We have waited in drive thru for 15-20 minutes at times, waiting on drink orders. The pace inside is glacial to say at best. There is no hurried pace to expedite the orders. The appearance and quality of the food is also something that is to be desired. I'm tired of being taken advantage of by companies that are charging a less than fair price for food that is less than acceptable to most pallets. I hope that these complaints are taken seriously and that measures are taken to salvage the integrity of a business that I have always enjoyed going to since I was a young child. I remember the little plastic animals that used to be placed on the rims of all the beverages. So, please take this seriously, because I want my kid's children to enjoy what I did when I was young. Thank You!

So I just went to Sonic and ordered the #8(The Chicken Wrap) and ordered it with extra ranch. Tell me why I got a Jr. Chili Cheese Frito wrap(WITH EXTRA RANCH???) How the hell do you screw that one up? They HAD to have known that it was the wrong thing when the opened it to put the ranch on(which looked disgusting). Bunch of freaking retards, I swear. I'm going back up there tomorrow to give my complaint to the manager.