Sonic Drive-in, 1537 W Camelback Rd, Phoenix, AZ.

Although times are tough and the Lite Rail makes your establishment inconvenient, my daughter, my Son-in-law, grandchildren, and myself consume enough fast food to star in a Spurlock film.

In the last three days we have been to the Sonic Drive-in located at 1537 W Camelback Rd, Phoenix, AZ, three times and as I sip the last Java chiller I intend on purchasing from your establishment I want to offer you some customer service advise.

When you spill you drinks on two separate customers in one night a virtually the same time (one my Son-in-law) you do not make excuses. (1) You apologize for your very obvious and repeated mistake and you offer to compensate for the carelessness of you preparation. (2) You offer to pay for the cleaning of the clothing and the automobile now covered in my 1st Java Chiller as I am sipping my last. (3) You give that customer a gift certificate so if the customer again chooses to return they can see the improvement you have made in your service and you can continue to get a chunk of our collective paychecks.

My Son-in-law went back to work late from his lunch covered with a mocha Java Chiller and expressed the total lack of concern demonstrated by your management; not just for himself but for the other customer that also got to wear his beverage because the manager cannot instruct his staff properly in the capping of the drinks.

Times are tough but your competition will be getting the Sonic Drive-in business you usually receive from our family. Way to go!

Ms. Gracie Bateman
Phoenix, AZ 85013

Grilled cheese sandwich was soggy, greasy and Where's the cheese? Have had in other states and they have been GREAT! Suggestion: Add extra cheese so we can taste the cheese and clean grill more often.

This is at least the seventh time that I have gotten a hamburger from a Sonic where the bleeping staff interpret no mayo, no mustard as giving me just a bleeping slab of meat and the roll - no lettuce, no onion, no tomato, nothing but the frigin meat and bread. I am never going to order at Sonic again because the service is awful.

It appears that the Sonic at Muleshoe, Texas has stopped putting lemons in their Route 44-sized Lemonberry Slashes during Happy Hour (2-4 pm). The last two slashes I have gotten at the Muleshoe Sonic during Happy Hour have had no lemons at all. On the other hand, whenever I've paid the full price this summer outside of Happy Hour, the restaurant has never failed to add the lemons. Typically a Route 44 Lemonberry Slash has contained a whole lemon in slices. Is this a cost-cutting move or simply an employee's mistake in the preparation of the drinks?

I am deeply disturbed about an incident that occurred at the Deridder La. Sonic Drive in. I ordered food and a drink which I did receive. The following day I was informed by a Sonic member in training that she heard the person who took my order say to another Sonic member that she was going to f--- my drink up. I immediately contacted the manager on duty(Mike) about this disturbing news and his response to me was ' the Sonic members in question had been with them for a long time and he could not believe they would do this.

This issue is not about the type of worker's they are for him, the issue is about me as a paying customer should be able to go to any public eating establishment and order any thing off the menu that I can afford to pay for and not have to wonder if my food or drink has been tampered with. The issue is about my being reassured by the manager on duty that 'if this occurred", the matter would be looked into and that I would be assured this would never happen again, but none of this was done on my behalf. I was not even offered a free drink the next time I ordered, although there will never be a next time.I am outraged even more because the manager 'informed the Sonic members in question that a Catrina Blake called and said they tampered with her drink. To me, this is very unprofessional because by disclosing my name to his worker's, it only opened up a can of worms between myself and those worker's. Manager's lead by example, or they suppose to, and this manager does not demand from those worker's the satisfactory service to the public that they are suppose to display. There is a history of personal events surrounding myself and the member's in question, but I know without a doubt that these feelings have no place in the workplace. Something has to be done about this because I refuse to lay down and let this thing go because they(the member's in question)have worked for (Mike) the manager a long time."