I went to Sonic to get a milk shake. When I walked in an employee was standing with her back to the counter talking to another employee. Employee #1 glanced at me then walked away never acknowledging me. A short time later she returned, still not saying a word to me. When it became apparent that she was not walking up to the counter I just told her I wanted a milk shake. Up to now she still had not said a word to me. She went, made the shake and came back, rang up my order and said "$2.04". I gave her the money she handed me the shake and walked away. I said "thank you" and left. I think it is very poor customer service not saying Hi, Good-bye, Thank you, kiss my...

My name is denise and im complaining about my service at the Sonic Drive thru on Airline Hwy. I ordered my food and the service was horrible. First, the order taker gave us the wrong information and didnt know what she was doing. Secondly, we order a classic Angus Burger that was hard and a slushi. She gave us the slushi and on the price ticket is read $1.39 for the slushi. We decided that we wanted another slushi for later and ask for one with the price of $1.39. She gave us a slushi that was smaller than the one we got before! We ask them about the problem and they couldnt tell us anything. The lady went back and got a slushi the same size as the other one but this time charged us for a medium. Now, if the slushi was the same size, it should have been the same price! Please take this note into consideration. Thank you.

My husband and i drove thru Sonic last month. He ordered a cheeseburger combo and enjoyed it, i ordered a chicken wrap with bacon and cheese. They did not put the bacon and cheese on however, which i found out when i got home. Although it was disappointing we decided to give it another try. Today i went through the drive thru again and ordered my husband the same cheeseburger combo with tots and for me the chicken sandwich (with bacon, cheese, tomato, lettuce) combo with fries. When i was given my order i checked the bag because the last experience i had and there were 2 orders of tots, so i gave it back and said i had ordered one fry. The guy fixed it (with no apology by the way) and handed it back. I almost checked the rest, but there were cars lining up behind me so i left. Well, when i arrived to have lunch with my husband we discovered a chicken sandwich with nothing on it and another (grilled) chicken sandwich with lettuce. This was absolutely NOT what i ordered. The only thing they got right were the drinks. I was sooo pissed. The other thing is they didn't even give me a real receipt with what i ordered on it. And by the way, i had already corrected the girl at the beginning when i first placed the order, looked at the screen to make sure what i said was what she put in the computer (which it was).

DO NOT GO TO SONIC IN ROSEVILLE, CA! The people they have working there are absolute idiots.

10-03-2007 5:30 PM: My mother and I drove into the Sonic stall to order. We were unfamiliar with the menu and buzzed to ask questions. Worker 1 answered our questions and asked if we would like some more time, I said yes.

Once we decided what to order, Worker 2 “Mickey” (girl) took our order. When I asked what size of drink was the “Sonic Size” she said “large”. I asked again with an example of what I was inquiring about (i.e. 32oz or 44oz) and she repeated in a louder voice “LARGE”. I just accepted that as the ‘size’ and tried to finish ordering. Mid way in the order I asked another question and she didn’t answer. I then decided to have her repeat what I had ordered thus far. Once she repeated the partial order I said “I would also like…” and she talked over me with the price of the partial order. I then repeated, “I would like to finish the order.” and got no reply. When I buzzed again, she came back on and said “I GOT THE ORDER ALREADY!”

I then entered the store and asked whom was the lady that took my order. “Mickey” roller skated up to me and with her face being 2” from mine said “I did!” I proceeded to tell her that I was not finished and what she did was rude. Her reply was “I’m do busy for this $#it!” and skated off. I asked to speak to the manager and requested the number of the franchisee owner and the corporate office. He handed me what I asked for and I returned to my vehicle.

Worker 1 came out with my food and apologized for Worker 2’s attitude. I then asked if she was always like that of which she replied, “Most of the time. But no one has ever come in to complain.”

Bottom line: My mother and I did not deserve to be addressed as we were over the speaker. I did not deserve to be talked to the way I was by “Mickey” within the store. At this point, I will never patronize this Sonic store again! May I suggest ‘customer service’ training along with spot checks with ‘secret shoppers’ to keep score of how your customers are treated.