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July 3, 2008
Terrible managers
I have been to sonic twice this week And the girl taking my order was very rude. The first time I just chalked it up to she was having a bad day. Tonight I was upset so I called back and asked for a manager and she was the one who answered the phone. This is how the manager acts!! This is the example she is showing her employee's!! They just lost my business.
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June 15, 2008
Gift Card
I have tried to talk to representatives regarding removing the gift cards registered under my name but to no avail. Today, June 15th, one of the reps told me very sharply to call customer service. When he was told customer service is open M-F, he told me to call on one of those days. He was the same representative who talked to me last week.
Someone had reloaded one of the cards w/o permission, and two representatives whose attitudes were wonderful took care of the problem promptly and sent me a new card by UPS.
I want the cards removed from the Sonic card site, but no one doesn't know how to remove them.
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May 24, 2008
Terrible food & service
This Sonic is horrible. Me my family and co-workers will never eat there again. We gave it one last chance which was our 5th time to go there and the food and service was terrible once again. The buns on the burgers were cold and hard... almost stale tasting and the fries were not even cooked all the way... they were raw inside and VERY greasy. The foot long convey is in a category all it's own... all I can say about that is YUK ! No wonder they're only 99 cents. The food is one thing but the service is also bad. The order is screwed up every time. I saw one worker scratching his head and then getting an order of fries for someone without washing his hands. That's another thing... these people handle money and then fix your food and don't wash their hands. This sonic should be closed down. BEWARE of this Sonic at 1201 W. Sam Houston Pkwy North... Beltway and Westview.
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May 9, 2008
They don't clean drink and ice machines
I have gone to Sonic for food and drinks for years. Lately I have been getting "slime" in my cup. Everyday I stop while I'm out to get and ice tea with extra ice. Twice just recently I have been getting all the way to the end of my drink and see something dark at the bottom. It is SLIME! What is it doing in our drinks? Better still, what is it doing in your machines Sonic? Isn't there health laws you are suppose to abide by? Are you an exceptions or something. If you want customers to stay with you then you better get with it. CLEAN YOUR STORE from ceiling to floor and don't leave any machines not cleaned thoroughly. Your drive ins are disgusting. Clean up your act.
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April 18, 2008
FOOD
I WAS AT SONIC AT 10:48 ASSUMIMG LUNCH START AT 10;30 . i WAS SERVED THE WORSE HOTDOG EVER. tHE HOTDOG TASTED LIKED IT HAD BEEN SATTING ALL NIGHT.VERY DISPLEASED WITH SONIC AT THIS POINT.
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April 15, 2008
food
The food sucks everytime I go there
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March 4, 2008
Terrible service!
Did you know that if you travel from Liberal Ks to Oklahoma City OK that if you stop at a sonic there are no restrooms? Did you know that they set there clocks ahead so if you get there right before happy hour ends and you place your order they will tell you the happy hour price and then bring out your order and tell you that you placed it after 4. Quote "if we set our clocks to everyone we would be in trouble" Even though the corporate office is set for the correct time. My sprint phone has always been set to the correct time no matter where you go. But according to the sonic in liberal kansas it is 5 minutes to slow. The service is to slow. The order is most of the time incorrect. The people need to speak more clearly and they do not. One day had to wait 10 minutes for one soda. Trash can is always full so there is no where to throw your food wrappers. It is just too bad that you can not get good service anymore. I have been there many time and heard many many complaints when people are just make their orders. This will be something as simple as easy ice.
They do not know what easy ice is.
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February 16, 2008
Dirty place!
I am an employee at this location. I am in total disbelieve about the nasty everything in this restaurant. I clean everyday for two hours every shift. And I address this with my GM an nothing is done about it. I do tell people I know not to eat their. Something needs to be done about this. There is mold growing in different spot in the restaurant. When it rain out in rain in to. The vent fan makes a loud noise. I could keep going...
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June 17, 2007
Vulgar managmet
Until about 2 weeks ago my minor child was employed at a location in Plano Texas. This location is owned by dennis clark.There is an employee at this location in management "she is a crew leader" she believes it is ok as she sees this behavior from her manager to yell, scream, and cuss at the associates under her. When my son informed me of this behavior I approached the ast manager and asked him to please inform the crew leader in question this behavior was not acceptable. The result the behavior grew worse. Since the store manager was on vacation we contacted the dm. We had a meeting with the dm who informed us the crew leader admitted her behavior and was told that behavior was not to continue.
The next day my son was written up twice for things that 2 weeks before by the very crew leader he complained about. When the manager returned he was fired. I have tried on numerous occasions to speak with someone higher up the chain but Dennis Clark refuses to return my call. But wait it gets better. I went to pick up my sons check .When the manager handed me the check asked her to please let her crew leader know that coming to my job and telling lies about me to management would not do her any good and to please ask her to stop "she was there in sonic uniform" The manager "I have no control over her". I informer her I would be filing complaints against her, the crew leader and sonic corp with the eeoc and the labor board. As i walked to my car "by the way i have this recorded" she turned to an elderly couple and said "I fireedf her son he had 3 write ups when I got back what was I supposed to do?" She had no right to tell anyone about that. And by thew way the crew leader who yells screams and cusses and admits her behavior to the dm still has a job. So beware people this is how sonic drive in treats its employees.
I want to speak to the owner of this location.
Customer service number 1-866-657-6642
Or 405-225-5300
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