I WENT TO THE SACRAMENTO LOCATION AND WAS TALKED INTO PURCHASING THE PROCEDURE BASED ON THE FACT THAT I COULD CANCEL WITHOUT PENALTY FOR WHAT EVER REASON AS LONG AS I DID IT PRIOR TO 14 DAYS OF THE SURGERY. WELL, I WENT IN ON A FRIDAY AND CANCELED ON THE SUNDAY VIA A MESSAGE. I THEN CALLED BACK ON THAT NEXT MONDAY, THE DAY AFTER SUNDAY AND CONFIRMED MY CANCELATION WITH AMANDA AND GAVE HER MY CC# TO REFUND MY CARD, SHE ASSURED ME THERE WOULD BE NO PROBLEMS.

I LATER CHECKED MY STATEMENT ABOUT 2-4 WEEKS LATER TO FIND OUT NO CREDIT WAS ISSUED. I WAS MADD AND UPSET. I CALLED AND LEFT A MESSAGE FOR MICHELLE WHO CALLED ME BACK. WE PLAYED PHONE TAG A BIT BUT FINALLY GOT TO TALK WITH HER. SHE SAID I COULD NOT CANCEL! SHE DID NOT CANCEL THE APT AS I HAD PLANNED. I TOLD HER I WAS NOT GOING THRU WITH THE SURGERY AND THAT I CANCELED IT WITH AMANDA WHEN I CALLED IN THE FIRST TIME. I HAVE THIS ALL DOCUMENTED ALONG WITH THE DATES.

SHE TOLD ME SOME OPTIONS AND I TOLD HER I WOULD CALL HER BACK. I THEN LEFT ANOTHER MESSAGE AND RECEIVED A CALLED BACK FROM THE HEAD GUY. I NEVER CALLED HIM BACK AS I AM GETTING THE RUN AROUND. I MADE SURE TO CANCEL ON TIME AS OUTLINED IN THE CONTRACT.

NOW IT SEEMS IT'S MY WORD AGAINST THEIRS. IT SEEMS I AM BOUND BY THE CONTRACT TO GO THRU WITH THE PROCEDURE. I CANNOT GET MY MONEY BACK! BUT I SPOKE WITH AMANDA THE RECEPTIONIST WHO CONFIRMED MY CANCELLATION. IF I TAKE THIS TO COURT SHE WILL BE MY FIRST WITNESS!

ALL I WANT IS MY CREDIT CARD REFUNDED. I DO NOT WANT TO GO AHEAD WITH THE SURGERY AS I TOLD AMANDA AND MICHELLE BACK THEN.

I FEEL THERE IS A LOT OF CUSTOMERS WHO ARE DISATISFIED WITH THE WAY SONOBELLO CONDUCTS BUSINESS, SO I WON'T HAVE A HARD TIME GETTING MORE PEOPLE ON THE BAN WAGGON IF I HAVE TO TAKE IT THERE.

MY CREDIT CARD IS ACCURING INTEREST EVERY MONTH AS A RESULT OF THE CHARGE THAT SHOULD HAVE BEEN REFUNDED. I AM WILLING TO OVERLOOK THAT AT THIS POINT IF I GET A FAST AND SPEEDING REFUND FOR THE ENTIRE BALANCE.

I DO NOT WANT THE SACRAMENTO, CA LOCATION TO TOUCH ME EVEN IF I HAD CHANGED MY MIND AND WENT AHEAD WITH THE PROCEDURE AS I FEEL SWINDLED AND LIED TO. WHAT KIND OF CARE AND OUTCOME WILL I GET??? I DONT WANT TO FIND OUT.

I WOULD BE COURIOUS TO SEE WHAT A JUDGE WOULD THINK ABOUT THE WAY SONOBELLO CONDUCT BUSINESS. I READ THE CONTRACT AND AS I UNDERSTAND IT I NEVER BROKE THE TERMS. I CANCELED BEFORE THE 14 DAYS. AS I UNDERSTOOD IT SONOBELLO IS THE ONE WHO IS NOT HONORING THE CONTRACT.

I just wanted to say how I feel sick to my stomach with this company Sonobello. I went to get a free consultation, and the lady pushed a later appointment on me so that I could guarentee a surgery spot. However, I needed to cancel my appointment. When I tried to get my money back, not only did they give me the run around, refuse to get on the phone with me, but they charged me more money than I had even deposited. I am so upset with this company. They could careless about customer satisfaction. They are ONLY concerned with getting your money and ripping people off!!!