Vendor shipped damaged product and has refused to accept return or replace. The following is documented with supporting documentation: On June 30, 2008, I placed an order via the internet for a Sony 40” LCD television with PlasmaHouse.com. The order shipped from PlasmaHouse.com on July 8th, 2008. The product was received on July 10, 2008. (I paid for a UPS delivery as their normal method of shipping is to drop ship street side.) The box containing the television was undamaged. The box was unpacked on July 12, 2008 and a scratch was noticed on the screen. The vendor was immediately notified via voice message with both voice mail and e-mail follow-up over the next few days. The vendor did not respond to these repeated attempts to contact for information on their return / replacement policy. After a reasonable amount of time I disputed the charge with American Express. Toward the end of July, I received a call from a PlasmaHouse customer support representative concerning the matter. He indicated that Sony would ship out a replacement in the next two business days. He also indicated that he would follow up in the next two business days with an update. I received no follow up call. That was the one, only and last interaction with a human from PlasmaHouse.com concerning this matter. PlasmaHouse claims that I agreed to their terms and conditions via a check box on the order form and that by signing for the TV that I agreed that the product was undamaged (note that there is no signature for the delivery). I did not agree to these terms and conditions (I did not check the box) and PlasmaHouse cannot produce documentation that I did agree to the terms and conditions. I continue to dispute the charge via AMEX but they too are getting nowhere with PlasmaHouse. I am seeking a reasonable resolution as I have from day one, either replacement of the damaged TV or return the television for a full refund.