I have tried 3 times to get an update via a USB flash drive from Sony. I called the support number and for the 3rd time a person that answered could hardly speak English. I am sick and tired of buying products that the manufacturer cannot support properly. All I wanted is the update for my TV's firmware to solve some issues, but at this time I may just sell this piece of shit and and try another manufacturer. I will call all the support numbers to see which manufactures support agents can SPEAK and UNDERSTAND ENGLISH. I bet I will not find any.

Simply put I was a victim of Conns. I purchased a television late Friday night (2/27) but against my better judgment. I was lured in by the great deal and a limited number in stock; I felt I had to take advantage immediately. (I felt uneasy about the purchase but it really was a good deal for a 1080p 32in) Well my job and family keeps me busy (son's 3rd birthday on the 27th and the party on Sunday), so I failed to open the box until Saturday night and actually turned the TV on Sunday night. Well to my surprise the picture was terrible so I contacted my cousin, proclaimed expert in electronics and cars. He was shocked at the fact the merchandise was defective because he has the same TV only bigger and considers it a great product. Listen, defective merchandise happens and I believe that Sony is a great company but Conns is not. After this discovery I took the television back to Conns but was told that there is nothing they could do because they were out of stock and it has to be returned within 24 hours for a fast resolution. Then if I just returned the product they would charge me a restocking fee at 15%! Oh, I forgot about the great offer they made, I can upgrade to fix the probably but I would have to pay the difference of the price! Well to say the least I am upset. I have to wait on their so-called service department to come to my home to ATTEMPT to repair something that’s supposed to be new. So now I am basically being forced to pay for something that I can not use and then depend on these repair guys to fix something that the maker obviously got wrong. For all of you out there I have a 32in paper weight in my home! The gentleman who originally helped me in the store seemed very concerned and disappointed, but his managers were not. You would think that Conns would at least attempt to contact another Conns in the area to retrieve another TV but that didn’t even cross their minds. Now hear comes the kicker, I got word while in the store that one of the managers actually had the last one in stock reserved for her in the back of the store. WOW! I know that they have a right to purchase items like any other consumer but that sucks! I am more than disappointed with Conns and would suggest severe caution when dealing with Conns. I am going to annoy every person within the Conns organization which may accomplish zero but at least I will feel better.