I bought a Sony Bravura, model, KDL32L4000, 32 inch in May, 2008. While watching TV, the equipment suddenly scrolled up and down. I have called Sony for a referral on a good technician. They have given me DRAPINSKI TV in .
Valleljo. They quoted me $87 dollars for technician an evaluation. The TV is only 2 years old and the recommended resolution was to replace the entire LCD panel, which will cost me much more than the original cost of my TV. If a component of the TV is defective, Sony does not have technicians who can fix the problem.

I have discussed the poor quality of this model with Sony's customer service. This time the person who is supposed to help me with my complaints, suggested that I buy a bigger TV at a discounted price. I was fuming mad and never will I buy Sony product primarily because of a very disappointing/poor customer service and a very poor product quality.