I thought that I had bought a BVD/580 blue ray surround sound system. When I opened the box there was a different model a BVD/570 which is $200 less and does not have a built in wireless connection like the BVD/580 has. I called customer service and they said it shows that I bought a BVD/570 even though the box the BVD/570 came in says it is a BVD/580 with a built in wireless card. They will not do anything for me so I must take them to small claims court which will cost me $60. I have spent thousands of dollars there for years and this is how they do business and take advantage of their customers. This is a very dishonest way of doing business.