Bought this tv at Costco in Feb 2010 and had it repaired two times in May and August for the same thing D1N/D2N board. I called Sony and argued that it's a defective part and want the tv replaced. No success. Sony's solution was to give me a phone number to call if I have any more problems. Big deal.

I recently ordered a replacement remote control for a Sony Home Theater system. It lasted a few months past warranty, but sometimes things happen. Fortunately my credit card doubles my warranty, so I could replace the remote and they would reimburse. All I needed was a copy of the replacement's invoice.

The Sony Accessories website kept rejecting my credit card, so I called the order in on Oct 20th. After 20 minutes on hold, I placed the order with no trouble, was told I would have the product in 5-7 days, and the invoice would definitely be in the package.

7-days later, the website still was not showing my order, so I called again, was told that their warehouse was upgrading software and was running behind, but it would "definitely" be shipped the next-day.

Another 7-days later, website still didn't show an order so I called again. Apologies but still hasn't shipped, would ship "very soon"

I received the remote 21-days after the order, and there was no invoice in the box, only a packing slip. Called Sony again (15 minutes on hold) to request an invoice. They promised to request one be emailed to me, and I would receive it in 2-3 days.

After 4-days, I called again to inquire, was again told that the warehouse was having software difficulties and the invoice would be sent as soon as possible (no-idea when). I requested a supervisor and they disconnected my call. By then I was really steamed, so I called back, waited through 25 minutes on hold and was lucky enough to get the same person "Pat". This time, instead of getting me a supervisor, she gave me the "your voice is breaking up, I can't hear you" even though I could hear her fine. She finally hung up on me, even though I kept asking for a supervisor. I called back AGAIN, got a person named "Neil" who was nice enough to explain to me that the warehouse was unable to send emails due to the system problems, but he offered to escalate the call to next level of support and stay on the phone to be sure I wasn't disconnected (finally someone who provided "customer service". The person who I talked to promised to call me back tomorrow to let me know what they can do.

This has been the absolutely worst experience I've ever had ordering something from any company via phone/email/mail. The delay in shipment, telephone hold times, unhelpful/misinformed staff, and inability to provide a basic document of commerce (an invoice)are incomprehensible in a company of the size and reputation of Sony Electronics.

I will be VERY reluctant to purchase another Sony product and will very vocally warn off anyone considering such a purchase.

I purchased a Sony KDL 52XBR4 after 2 yrs the LCD panels went bad. I contacted Sony support i was told it was outside of the 18 month warranty for TVs with a bad LCD panel. The problem i have with this is Sony never contacted me or notified me that i had purchased a TV that could have a bad LCD panel. Sony knew this TV could have a bad LCD panel never notified or recall this TV. Sony offered me an TV for a discount or repair it myself. Sony is holding me responsible to fix my TV when they knew it could have a bad LCD panel. Even knowing they never contacted me to let me know of this problem

I am another victim of the now-infamous Sony Grand Wega televisions manufactured in 2004 and 2005 that basically fail after about 4 years due to a defective optical block; a $1, 000 - $1, 500 repair. These televisions are developing a long history of failures and proven latent defects. They have been the focus of numerous complaints and both civil and small claims lawsuits. Sony has offer no solution to this problem, and their only attempt at compensation is to try to sell its customers another TV. Their customer service on this matter has been a joke. Stay away from Sony products!

I purchased Model PEGN610C Serial # 3117167 PDA for $399.99 in October 2004. In December 2004 the LCD on the unit cracked and made the unit in operable. I called for warranty service and was told I would not be eligible for warranty because I reside in Puerto Rico.I had to pay shipping fees to send the unit to a colleague in the continental USA. I had to pay $159.00 for repair cost. It took approx 1 month to have an EMPTY box shipped to continental US location. I then had to pay shipping back to Puerto Rico. I received the PDA with the screen replaced but the unit does not work at all. In addition to the unit being un- usable the Stylus holder is now damaged and the stylus falls out. I have separate stylus and did not remove the stylus form the case in the 1 1/2 months this product was in use. With initial purchase, shipping and, repair cost I now have a $600.00 PDA that does not function. This is a expensive paperweight. I find the fact that warranty service will not ship to Puerto Rico is discriminating in nature. Sony has SONY only Store in Puerto Rico, which goes to prove they are eager to take consumers funds however; repair service is something they are happy to skimp on. SONY service told me to repeat the process. They want me to send this unit back to my colleague in the continental US and be without the unit for another month with no guarantee that upon return the unit will be repaired. I find this unacceptable. My overall experiences with this company have left me extremely unhappy. I probably will no longer be a customer of this company. Also, I probably won't recommend you to others.