We bought a Sony DCR-TRV19 camcorder for $450.00 from Best Buy in December. Although it is out of warranty which was only for 90 days we've only used it two times for only a total of 8 hours. The Video unit has gone dead. Initially Sony wanted $346 to repair it. But after several conversations and chats with customer service representatives, they offered to repair it for labor only of $233. A search on google for "trv19 blank screen" reveals several other consumers with a similar experience to mine. I believe they have a defect in the manufacture of these and similar handy cam models. I feel cheated as if Sony has stolen our money. I am disappointed with their product report and had naively expected that they would repair it for free, or replace the unit. This did not happen. My only recourse is to refuse to buy Sony Products and to post this complaint here and at other internet electronic review websites.

I purchased a Sony TV and about six months after we had it the picture started going bad. In April, 2007 it got so bad we could hardly see the picture. I called Sony extended warranty service, good until 2010, it was picked up. They had it for over two weeks before they brought it back. About ten months later the same thing happened and again I called Sony .It was picked up again. This time they had it for over 6 weeks before they brought it back. After a short time it went bad for the same thing again, but only this time Sony refused to fix it saying that it exceeded my warranty coverage and wanted to send me a refund check for around $134.00 on the $305.87 I paid them for coverage. I thought Sony was a good company. I will never buy a Sony product again!

I now have the 2nd replacement that Sony has sent me that is not "refurbished" by their own definition. I have reported this to Sony and to the Better Business Bureau.

It appears that the PSP has had many complaints and the customer service department has treated others rudely just as they did me. Sony needs to stop making the PSP if you can not produce a product that lives up to its warranty description. Sony is offering a replacement product that is supposed to function as a new product but instead is scamming people into paying them an additional $89.00 for an already overpriced hand held is unacceptable that does not work. Sony is promising, on page 138 of the PSP Instruction Manual in the warranty that they will replace within a year with a new or refurbished PSP. Sony defines "refurbished" as has been restored to it's original specifications. Well, I am sure I was not the only unlucky consumer to be shipped 2 "refurbished" PSP's that were not restored to the original specifications. I am highly angry that Sony will not refund my $89.00 or replace this 2nd "refurbished" PSP with a new one. They requested that I pay to ship this back to them for an additional charge for me. This is crazy. It is insane that I would have to put more money into Sony's worthless product and they are accepting NO responsibility for the lack of offering a product that is not of the standards they describe in their manual and their warranty agreement.

I too have talked with a Supervisor. It took two phone calls to get one that would talk to me. The first one did not feel that I should tie up their time. The second one, simply had the same attitude Sony must promote. They did not care. Sony does not seem to mind if you are not pleased with the product they offer you. They are selling plenty of defective products and since they get the money on the front end, the consumer is just out of luck.

I have $390.00 invested in just this little hand held apparatus not including the games and IT DOES NOT WORK!!! I am interested in a class action lawsuit. If anyone else has been treated unjustly by Sony or feels that Sony has provided this same service to them, let me know.