I bought some item from Courts towards end of 2008. I also bought a hand phone Sony Ericcson W580i . The phone after 2 months cannot be used. There were nothing at all. It even cannot be on. I took it to Courts Shah Alam branch and they assured me it still under warranty and said they will send it to the supplier. the manager in charge was En. Ishak. But after few months after i kept calling they said it is still with the supplier. Than went i went personally to check and found out all the while the hand phone was inside one of the drawers at the complaint section.
Immediately En, Ishak apologize and said he will personally will look into this, Than again the delay was there. I kept calling them and the answer the same. It s with the supplier. Than went i went there Ishak was not there anymore and En. Rizal is the new manager. When he checked out the phone was again found inside the drawer in the complaint department.

Now he says that he will do something like get it replaced if its under warranty and so on. Until now 20/4/2010 the hand phone is still with Courts Mammoth. Every time when i ask them the same story repeats. Mind you I am still paying monthly for the hand phone that i am not using.
I have been a loyal customer of Courts for some time but recently i see their service is very very bad. The personnel just not bothered when a customer walk in with a complaint. They just want to close a sale. Some of them are very unpleasant.

Now i want to know whether will i get a refund or a new hand phone. I am really fed up. I will surely won't purchase anymore items from Courts and will tell all my friends the experience that i encounter with Courts.
Pls look into my problem 2 years for a hand phone.

My name Muralitharan s/o Thangavelu

640220-10-7551

h/p 012 2127145