Dear/ sir, miss or Mrs., ,

I want to inform you of an issue that I'm facing in Egypt with your factor in Egypt DELTA co. I have a Sony ericsson K850 I (S.N: CB10T9BZA, IMEL: 35887401 – 451247 – 5) from June 2008 and after 13 months the mobile display screen went faulty so I went to the service n& repair center of DELTA co. since 4th July 2009 (work order no.:46170) and they told me that this issue will take about one week, after the week I went to receive my phone but they said that Sony ericsson is responsible for not sending the display shipment in the right time and this occurred a week after week till now 14th August 2009 for the same reason.

Actually I didn’t expect a bad customer service from a well known brand like Sony ericsson which make me will think twice before buying Sony ericsson mobile in future.

Kindly try to resolve my problem…….With all respect.

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