I, Mr.Vishwas Kesbhat (Mobile no +919822648164) has given my mobile handset for repair purpose at Sony Ericsson's authorised service centre.

Its address is,
New Tirupati cellulars
Shop No.2&3, Esteem Towers, Mumbai Pune Road,
Near Surya Hotel, Kharalwadi, Pune-411 018.
Ph No.020-60301364

Now the real scene is,
I have given my said handset for repair purpose on 29 Sept 2010.
Orally I was told that you will get it repaired within 3 days.OK.

On the third day when I have called to given no, I received an answer that it is still under repairs( and currently it is going on).Again I was answered by one gentlemen that it will take another 3 days.So again I have given a call on 5th Oct 2010, again I was fooled by ditto same answer.

Again without loosing my patience, I have called up the crew on 7th Oct 2010. Then I was assured that I will get my handset on or after Monday, 11th Oct 2010.

Finally I have received it on 13 th Oct 2010.
But I was shocked that, the upper cover of my handset was broken.
When interogetted, again I was shocked by the answer that the said cover is not new any more(means there is wear and tear).

When asked to the crew member to get it as it was before to drop it for repairs, I have got it cleared with some adhesive applied.

Now, I want an explanation on that, beacuse I have a copy of service tag(received on 1st day) showing no details about date of delivery. But the details of fine if I changed my mind, & not get it repaired.

Kindly support.

Encl: Copy of Service Tag.

CC: Consumer Court, Pune .Maharashtra, India.(Wihin next 7 days)