My wife bought a SE W810i "flip" phone to use on her Orange contract. After 6 months the hing of the phone showed a fine crack which gradually worsened. This crack wasn't horizontal on the flip hinge but vertical down the middle. The phone had been used under normal use and had not been forced/dropped etc so sent into Sony Ericsson's Service Centre for warranty repair. AFter almost two weeks we recieved a repair bill for the LCD of nearly £50 stating it was not covered under warranty. I rang and queried this but the only answer was that the LCD needed replacing which I had to pay for. I explained this wasn't a fault when the phone was sent so I was told I'd be rang back within 3 working days. After 6 days I was told the hinge was covered but as it could onbly be replaced along with the LCD, I had to pay for that. I refused saying if this was not my responsibility if the hinge had failed. After more checking I was told the hinge would not be covered so pay the £50. I was told if I didn't agree the LCD was damaged they would send photos and I could claim through the post office if I "hadn't sent it with a damaged LCD". I recieved no photos but a call saying the LCD had to be replaced with the hinge and the hinge wasn't a manufacturing fault. I queired why, as the phone hadn't been mishandled and failed through normal use. I asked them to clarify that 7 months was an expected life of their product (they refused) and for them to provide details of how the fault had deveopled as there were no marks/scratches and the hinge had failed in the middle. They said it would be rechecked and I was to be contacted with 3-5 w/d with the result. One the 8th working day I had a message left stating the LCD had to be replaced and I had to pay with no answers I had been promised. The company is a joke and I will not buy their products again and make sure everyone I know is aware.

Sony Ericsson X1 has several design defects. The most notable is the fact that the Bluetooth switches off automatically in order to save power. You cannot configure it NOT to do it! Therefore, if someone needs to use the phone frequently on hands free using bluetooth, forget it, now and then the bluetooth will swith off and one cannot any longer use the phone hands free. I contacted Sony Ericsson via email and then followed up with a call. Their uninterested response was the same: "It's a design feature for the customers' benefit". Who the hell do they think they are to impose such stupid features on customers? Why don't they allow the customer decide whether he/she wants to use the feature or not? They were very unsupportive on the phone and even insisted that I, the customer have no idea what I am talking about!! I have used many phones in the past, including Windows Mobile based phones, but this is the worst phone I ever had and although I have only had it for a month I will replace it immediately!

I bought a K530i 2 months back. It used get off on its own suddenly. I gave the phone to the service centre for four times for the same issue. Fourth time I asked them for a replacement for that phone as in 2 months I gave the phone four times to repair for the same issue. They kept the phone with them only for almost a month and gave me the same phone back. I was told that I am not getting any replacement you can take the phone or leave it. They said that they repaired it I informed them that its the fourth time I have given the phone for the same issue they said that we have fixed it, I asked them what if I face the same issue again they shamelessly answered that I can give the phone back to serviice station. Could you'll please help me on this...

Hi,
Recd mail from [email protected] abt winning 500, 000.00 Pounds
when i sent them details & also personally called them they are asking
for Personal details as well some money. As per goggle search there are various complaints like this. I want to know Truth behind the same from
Proper Ericsson people. As i feel this is really something fishy & needs to be looked into.

Thanks & Regards,
Nisha Bhutada

Dear All,

I want to let you know and warn you not to buy Sony Ericsson Cellphones. I had bad experience with Sony Ericsson Service center. I submitted my Z555 to Solution technologies the service center of SEMICON for warranty claim because the LCD display is not functioning normally. But they told me that my unit will not be fixed yet because they don't have available parts related to the problem. I waited for more than a month still defective part not yet replaced. What the HELL is happening with your F/$%$#@@$#$g company why you don't have available parts. If that's the case that their company have no parts then why did they sell the FU%^&*$#@@%%%$g model unit. They think the customer will wait until unit is repaired and will endure for a long time? HELL NO!

SO EVERYBODY DON'T BUY SONY ERICCSON. I'm sure Sony Ericsson Philippines will have a decline in sales. So to Sony Ericsson Company byebye in advance coz you are going down.

Mr. Angry