Sir,
Sub : Inferior product and service from the so called superior brand ‘Sony’-Reg

I think I am one of the many frustrated customers of Sony. In fact I feel very embarrassed to say that I am a customer of Sony. The name ‘Sony’ is very much limited only to the visually appealing advertisements and brochures but not to the product quality and service. The so called brand image of this company can nowhere be seen in its quality and service. The product “Xperia” only left me a very bad ‘experience’ with the product quality and service.

Just after three months from the purchase of this Xperia-X10, it began to develop serious problems. Even after sending it to the service centre, it developed the same problems again. In fact it took over Twenty days to repair this product by that service centre personnel. I don’t know how well the service centre personnel are trained but the workmanship is clearly visible in repairing this product. Since it again malfunctioned, I had to take it to the service centre. Now the personnel there say to me that he would return my mobile this-weak, next-weak, etc. I don’t know when it will get repaired.

Therefore I request you to kindly, either Refund my money OR replace my mobile with a new mobile along with complete warranty. I am hereby attaching the details of my mobile for your reference.

Best regards,
SURESH KUMAR.S

Sony Model Name :Xperia-X10
Workorder Number :SE310BS115683
IMEI Number :359419037467890
My Name and Contact Details :SURESH KUMAR SIDDINENI

(M):09849567636 EMAIL:[email protected]

Purchase Date :9 June 2010

Vendor Name and Address :THE MOBILE STORE, Shop No:A 3, Ground Floor, Pawan Arcade, Door No:48-18-2/7, Opp. John Players, Daba Gardens, Vizag - 530020

Date on which it was given for repair :14 September 2010 7:05pm

PROBLEM :Restarts BY ITSELF & NO POWER ON

Mobile return date from Service Centre :05 October 2010 3:00pm


Mobile return date to service centre for re-repair :06 October 2010 11:00am

PROBLEM :Microphone not working

Service Centre Name and Address :Bright Solutions, 47-9-14, GANTA ARCADE, 3RD LANE, DWARAKANAGAR (O): 0891-2716183

My Mobile missed on 19.10.2010. Please help me in finding out my mobile.
once again please help me to us.

Regards.

M. Balasubramaniyan

I bought a W760i phone in April, and it's been only half a year and its just shut down all in sudden. The phone comes with 1 year of manufacturer warranty.

I sent the phone back to the repair, however, they phone sent back with determination of 'evidence of liquid damage' however, I have never spilled any liquid onto the phone nor dropped it in water. The customer service supervisor, Louis, said if the oxidation was found on the phone, the repairment center will not fix it. The customer service dept is not willing to help look into the case.

I believe that's the manufacture defect and they just want to easy way out. So the phone is sent back. I tired to call the repairment center, and I found out the Sony Ericsson contracted the warranty to a company call 'PTS Electronic'. I am skeptical about the PTS Electronic could label my phone as 'liquid damage' so they can save themselves from replacing a phone that they couldn't repaired.

I was purchased Sony Ericsson C 510 around January 2010 and after use 6 months ... i have to face first problem that key pad was not working properly. when i went to Sony cervices center at Dwarka, Sec-12. They told me that I will have to paid 1600. INR for this problem and i have paid for that even key pad problem has shortout but hanging problem... shutdown problem.. ect.. coming on... and after paid 1600 rs ... last week i return my mobile 3rd time .. after repair... I am very disapointed by the your services provied by for sony and i never trust the services you are providing..

Hi,

This is with regard to the poor service of Sony ericsson in India, i feel ashamed while writing this.
I own a sony ericsson mobile phone W995, i have encountered a problem in it.
i have submitted it in a service centre with work order no SE310TEC15559, till now they have not returned my cell, on calling them they never receives the call, never.
several times i have registered my complaint in customer care on internet but then also they are not giving any response, they just gives a reference ID [X-Ticket:88122950, 2], and they assures me to call back, but they have'nt responded till now.
It's very frustrating.It's already been more than 2 months.
Even, i have registered my request in customer care over phone, then also they never solved my problem they says that we'll arrange a call back to you and we'll resolve ur problem, but they never did this still waitning for this call(meenakshi and nida).
I request you to please take strict action against all of them who are involved in this
Sony is such a big and reputed name, one can never expect these type of activities from sony's side.
And i request you to kindly get my set replaced with a new one as it is under warranty and it is creating the problem again and again.
Even the service centre people are also non-cooperative(Pallavi and devendra).
Please have some refinement in your system as it is just decreasing the brand name of SONY.
I need justice, else i have to move to consumer court of India, if i don't find any resolution soon.

Hoping a positive response from your side.