Sir,

I have purchased w580i on 14 Oct 2008, but after 8 months it had some problem in display, so I went to service center in Kota(Rajasthan) they kept it from June 2009 to almost for three moths .After getting it back the problem was still there .They changed the motherboard plate for two times and when I again went back they started giving me meaning less reasons and in that duration my warranty period had been over
Then I call to customer care so many times, but the result was same no hearing

I can't understand which type of service they provide, even they don't have qualified workers in service centers

Please tell me what action shall I take against Sony Ericsson, I am ready to take any action .They spoiled my time, money and because of frustration and I was not able to concentrate on my business

Customer care

I have purchased Sony Ericsson G900 from Bedi Cycle Works against his invoice number 15553 dated 28-10-2009 and complaint regarding keypad delamanitation workorder number SE31000710232 made to your jammu centre which was not entertained. With refernce to talk with Madam Avinash at your call centre she told me to mail the complaint along with the photo of the part damaged.Plz find attach the photo with the mail and do the needful otherwise I will be forced to seek relief through consumer court.
Thanking you.
Anil gupta
c/o Srinagar Glass & Plywood Pvt.Ltd, Prade Road, Jammu. Jammu and Kasmir 180001
Mobile Number-9419182765

I am an unfortunate consumer of Sony Ericsson Mobile phone, model no. G700 which I bought immediately after it was launched in Sep '08.

About 2 months afterwards, one of the keypad LEDs went off. I however did not raise a complaint thinking it was a minor matter.

However some months more later, other problems started up like the mobile not taking charge, touch screen faulty etc. Finally I took it to the service centre in Sep'09. The service centre personnel after behaving in an extremely unhelpful and lackaidaisical manner, finally accepted the phone and promised to call me once the phone was ready without any promise whatsoever as to when that time will arrive.

After numerous followups, I finally was called to the service centre in the month of Dec '09 and handed over the phone. On checking, the touch screen was found to be replaced, but the led remained off. I returned it to the service centre and was again promised a call, which never came as before.

Today, I finally went to the service centre and picked up the phone. The service centre refused to allow me a battery so that I can check the phone before accepting and it was simply handed over to me.

I come home and find the old problems in the LED, that too after the phone having spent over 4 months in the service centre !!! Additionally, the charger does not seem to connecting properly and the batter is loose, which means that to keep the phone on, I must put a piece of paper in the battery compartment or hold the battery physically with my fingers !!

Not only have my problem not been attended to but new ones have been added now.

I loved the features of the phone and thats why I bought it, but now the experience has become a nightmare.

Jobsheet no. SE309BSL10073 dated 19/9/09
Date of delivery: 5/2/10

I am not going to settle for anything less than refund of the amount in full now from Sony Ericsson.

Anindya Bose
[email protected]

Hi,

My mobile phone is missing from 26th Jan '2010. Following are the details.

Mobile Company: Sony Ericsson
Model No. : C510
IMEI : 35204503825949-4-08
Address : no:2, 6th cross, 7th street, lourdhu nagar, k.pudur, madurai-625007

My contact No-0452-4225428

Please help me to trace my mobile phone.

Thanks
Laxmi Deepak.S

i first placed my order on the 26th november 2009, 2 weeks later i had still not recieved my order therefore i sent an email to sony ericsson asking had my order been processed! i recieved an email back 2 days later to inform my that my order had been cancelled and they gave me a number to ring!! the next day i rang and was told the order was cancelled due to a security call which i was supposed to get, but didn't! thus i replaced the order on the same day, friday 11th december 2009!! yet another week went by and still had not recieve my order or funds been taking out of my account!! i therefore rang again on the 21st december, was told that the order had not been processed because of a security call, which again i didnt not recieve!! the operator told me that he was again put the order throught and he confirmed for me, when asked, i would not be "recieving" a security call!! the order was meant to b a christmas present and i am extremely unhappy that with all my efferts, i still didnt recieve my order and its now christmas eve!! sony ericsson are very unreliable, i would have appreciated greatly if they had even rang me the first time to let me no the order hadnt been processed!! i'm outraged at the lack of effert made by sony ericsson to insure their costumers recieve their orders!! i will never order from sony ericsson in the future