Hello,

I have given my Sony Ericsson mobile for service in the last week.

I have been trying your service centre number for the past 3 days however no response from your side.

The Mobile no which I was asked to contact is 96771 57092 which is always switched off & Landline no - 044-66213081/2 is always busy.(No one is attending the call)

These numbers were given to us in order to make yourself comfortable to find out whether the service has been done or not.

But these numbers are active after 6.30 pm everyday so it means that you guys are wantedly keeping the receiver down.

These numbers are provided to you to answer the Customer's call however this not happening for the past days & this how you provide your service to the customer.

It is absolutely very bad and I wanted a call from you regarding this.

You can reach me at 99413 60850 & [email protected]

Regards
Muthu

I was really disappointed with the Service provided by sony Authorized Service Center (neeru enterprises atta market noida) i am fond of Sony Products ( w302 mobile), but recently i have purchased Sony Ericsson Mobile w302. I hardly used 6 months & it got charging Problem

So i went to Sony Authorized Service Center ( neru entp). They told me we have to replace the display. I gave my mobile on 8th aug. Till now ( 11 th aug.)
I am really fed up with their response

I have decided not to purchase any more Sony products here after. Don't know how to bring this issue to Sony Ericsson. Better to avoid the problem (not to buy their product).

Dear Sir,


I have purchased a brand new SONY W580i Black mobile phone in the evevning of 04th Sep 2008 from "Alliance Mobile Service" with Invoice No. "AMS/08-09/C/291" Some Time we have a network problme and i am send a mobile to service center Work order No.SE309TEC11255 2 JULLY 2009 AND When I explained the Problem he told me that he will rectify the problem 2, 3 days but still we are wating he told me When I called them on 5/7/2009, I was tlod that it will again take 5-6 days. Above course of pos
financial- despite spending money on brand new product, i can not use it making my expenditure redundant.Further, I have to incur cost on moving from one place to another for getting mobile rectified pschological: mental stress of wastage of money and calling various people again-2 without my fault wastage of time because my attention is getting diverted from my other important work
Mobile be exchanged or at least repaired immediately suitable financial compensation in lieu of undue hardship.

Give me a urgent reply


Regards


Jitender Upadhyay
9899900075

hi,
I have received sms from UK sony ericsson that my cellno has been selected as lucky no for sony ericsson promo.They have provided me their mail add to contact them., as i send them mail they told me to transfer 1550 pounds to sterling trust bank plc.

please help me out, is it true should i transfer as they have provided me varification no and also i had called and talked with them.

Reply as soon as possible in this E-mail address
[email protected]

Got a Sony Ericsson W760i from Singtel plan last October 08, used it until December or so and got the first problem with hanging phone. Phone was sent to Wisma service center and software update was made.

Upon receiving the phone, I noticed that the battery no longer holds a charge longer than 6hrs compared to 2+ days previously before the upgrade.

Sent the phone back to repairs and they claimed to have replaced the motherboard. That was around April.

Almost immediately (same day) I noticed that the left side buttons (1, 4, 7, *, up, left) doesn't work. Sent it back to Wisma the next day.

Left the phone for 3 days and I was informed everything was fine and they replaced something else.

Went home and the phone worked for a few hours and the next day, the same problem happened. They collected the phone (again) and after a whole week, they replaced the "flex illumination assembly" and claimed that they have "MONITORED EXTENSIVELY" and the phone is OK.

They sent it back via courier and within 2 hrs of leaving the phone on stand-by, it AGAIN FAILS TO WORK WITH THE SAME PROBLEM.

They just REFUSE to replace the phone claiming that they have no policy against it even if IT'S UNDER WARRANTY.

Another repair was scheduled and they failed to send a courier this time despite making me wait at home for a whole day.

I personally brought it back to Wisma and left the phone last May 29. They said they'll replace the motherboard (AGAIN!) and it should be OK.

3 weeks have past and I NEVER RECEIVED AN UPDATE from them despite them having 3 of my contact numbers and emails.

I called their customer service and was told that they'll inform Wisma to give me a call, a week have past and NO PHONE CALLS WERE RETURNED!

June 30 (today), they claim to still not have any parts for the repair.

THE PHONE HAS BEEN WITH THEM FOR OVER 30DAYS. Overall, they had the phone longer than I had since purchase!

Their Email Support is absolutely USELESS, all they say is (verbatim)...

" Thank you for contacting Sony Ericsson Customer Support (Singapore).

With regards to your inquiry, we have received your email and your case has been escalated to Wisma service centre for their review
and actions.

They would be getting back to you in the soonest time possible regarding your request.

Hope to seek your kind understanding and patience.

If we can be of further assistance, please email to us at [email protected][5] or contact us at our Customer
Support hotline. For un-resolved issue, please do quote your cases ID for quick reference purposes.

Thank You and have a nice day.

Best regards,
Nic Chee"

That Nic Chee offers ZERO help.

The Wisma service staff named "Tan Kok Wah" offers no solution to the phone's problem either.

It's CLEARLY a lemon unit yet they refuse to acknowledge the fault.
Three emails to them, same reply on each one.