Hi,
My name is Meenu Arora, unfortunately on 10th August 2008, I have purchased a Sony Ericsson w380i from one of the shop of delhi. From 10th August itself my bad time has started. I bought this phone for my personal purpose but frankly speaking could not use this phone for my personal purpose even for a single day. This phone has network problem, while talking ( if anytime phone gets connected by chance) phone gets disconnected, there is one special feature been told to me, called gesture control, even this feature did not work for a single time, For network which is a basic thing for any mobile, I have submitted this phone to the Sony Ericsson Service Centre, Darya Ganj, Delhi for 6 – 7 times and every time they have assured me that my phone will work fine now, but it is still not working and it is in the same condition. Service Centre people claims that they have changed all the parts of my mobile and given me the new IMEI Number also which is all in vain, because this mobile is not at all working.

The basic problem which i feel in this mobile is the network problem. While making a call, The network stops and at that time my call immediately get disconnected. Many a times, my friends n relatives make a complaint to me that my phone is coming "not reachable". I also have a nokia mobile phone with the same airtel connection in it with no any such problem. Sometimes even when i try to call from my nokia mobile to this Sony Ericsson, it comes as not reachable.

Now I have few questions, My warranty period is going to be over on 09th August 2009, what will I do with this faulty phone now?? As of now my patience is almost over so I am not going to deposit this phone again and again in the so called Sony Ericsson service centre.

Now I do not want anymore repairs on this phone, wants this to be replaced as soon as possible or else refund my money. Otherwise, I have no choice instead of sending a legal notice to your company or go to the consumer court.

I know that Sony Ericsson is such a branded company I never expect this type of service.

Looking forward positive and Favourable response from your side as early as possible.

Need your immediate intervention to get Justice regarding this.


Regards,
Meenu Arora

Email id :- [email protected]

For your reference:-
Old and Original IMEI Number – 355025021385073
New IMEI Number - 354526021010307