Dear SirMadam,


Please kindly send a reply mail to me after reading this mail sir.


On 16th Oct ’09 evening time I purchased a Sony Ericsson W395 from The Mobile Store held at Sai Baba Colony branch (Coimbatore). The next day (17th Oct) morg I had a hanging of keypad problem (Only in Down Arrow and End Key Only) sir. So I sent one of my friends to the same TMS branch within 24 hrs. They Told some unnecessary reasons, really I m not satisfied that reasons. (On 18th I moved to my grandma’s home so I unable to go to the TMS branch.) On 19th I visited the TMS branch and they replied to me,


“Please go to the Sony Ericsson Service centre sir, its common problem sir, they simply solve this hanging problem.”


In this regards the next day I went to Sony Ericsson service centre held at DB Road (Coimbatore), I am totally shocked to hear the reply from the service centre officials.


“Sorry sir, Water Lock on your mobile, so the mobile was not in warranty sir.”


At the time I not like to argue with the Sony Ericsson Service Centre Authorities, because they had some rules and regulations. I agree to repair the mobile, because I purchased that mobile to give a gift for my friend. At that time I had some urgent work in my office (Splitting of Companies in the Tally.erp9) so I am not contact the TMS Store.


Between 21st to 27th I am totally busy in my office regarding the some tally.erp9 issues and meetings.


On 28th only I got a phone call from the Sony Ericsson service centre, your mobile is ready to use now, I went to the service centre and got my mobile back.


On 29th Morg I visit “The Mobile Store Website“and post my complaint there. Evening time one person made a call to me and asks the proof of the Water lock in the mobile from the Sony Ericsson Service Centre.


I got and scan both the Purchased Bill and Job Sheet from the Sony Ericsson Service Centre and send the mail to that person who has from the TMS.


Today Evening He made a call and refused the said proposal sir.


Then I spoke to TMS (Sai Baba Colony Branch) They ask a letter from the Sony Ericsson the letter should be contains a “Yes sir, we are agree to sending a Water lock Mobiles to the TMS Stores…! (just think, If it is possible sir.) I am from Financially Middle Family sir, they simply through me like a baseball.


I really suffered form lots and lots of people’s sir.


Kindly help me sir. WHAT I DO NOW….?


I am wait for your mail sir.


Thanking you,


Regards,


Mani.V

Encl: the Bill and Job sheet.