it seems lots of customers and suffering from Sony Ericsson Customer Service and no one is taking care. therefore i have sent my Email to Sweden team trusting their capabilities and professionalism,

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I have purchased Sony Ericsson Mobil W902 since one year 08/07/2009 from dealer (as experts in Mobil technology) in Egypt trusting that I will get the best products quality and technical support service to save my time with professional & trained team. Then, I have faced low signal coverage problem which is appear in most of the areas and seems to be out of coverage where I have other Mobil different type with full coverage.

I have sent my Sony Ericsson Mobil to Sony Ericsson service Center in Egypt (Delta – allocated in Mohandissen), they have repair it for the first time, but after I left the office I found the same coverage problem still existing. I have repeated the same complain to the same service Center 3 times but they are not able to solve it.

Finally and before the warranty expirations, I have requested the service center to have a better care in order not to deliver wrong indications about Sony Ericsson products and service as a reputable brand and named brand and trustable products.

NOW I am very disappointed and not sure how can I trust Sony Ericsson team. I DON’T KNOW WHAT TO DO AND HOW TO TRUST!!!

I have doubt now if the service center target is to wait till the Mobil become out of warranty in order to do the proper/right repair and charge the customer!!!

Till date my Mobil still with the service center and Here the last WO# 54903 dated 03/07/2010 (Warranty Expiry Date 08/07/2010) which you can use it to view the Mobil history with Sony Ericsson service center.
IMEI #:- 357053021709611
Ticket# 87805519

After more than 3 month, I received email from Sony Ericsson Customer Service Representative that they can’t do any thing and I have to take my Mobil and accept the fact. And I may go for another repair with charges incase the problem is existing!!!

In addition to that, i am not able to reach any of service center management and your operators refuse to give any of their phone numbers which is not a professional way.

Now I have no choice other than to complain to Egyptian NTRA and Sony Ericsson Sweden which they really know how to handel the customer complain in a professional manner.

Thanks

Yasser
0020118000741