Dear sir,

I had purchased V10i model of sony ericsson mobile phone.
IMEI no (356815034135385) on 07/01/10 from Neeru Enterprises, Sec 18, NOIDA.
The touch screen stopped working. And I deposited the phone in the customer care department on 09/06/2010.
(Pickup id given was: 87794501)

I haven't received my phone yet. Its been around 2 months now and no one is responding properly. They always say that the phone will be back in 1 week, but its not being repaired.

It is a matter of deep regret that being such a big and reputed company, the service is not at all up to the mark in comparison.

Its high time now, they should either give the phone properly repaired back or refund the amount.
Neither the dealer nor the service centres are responding. They are just ignoring the complaints.

I have suffered a lot and still I haven't got my phone or the response from the sony ericsson dealers or service centers.
Please look into the issue and make the masses aware of the negligence at their part in dealing with the customers complaints, and help me get my phone repaired back asap.

Looking forward to hearing from you soon.
Thank you

Mr. S.S. Mittal
+91 9711772608
([email protected])