On 28 Oct 2008, I have purchased a Sony Ericsson W910i model mobile phone from my hard earned money purely based on the high standards and consumer ethics owned by the company. The next day itself, i felt myself cheated becuase of the poor performance of the W910i set i have purchased. Within the next two months, i was left with no other option than to approch the nearest soni ericssson service centre (i.e., Cell Net, L-1, Mahavir Enclave, Palam Dabri Road, Opposite Siv Vani Model School, New Delhi) as my mobile got hanged and the memory card was damaged without any fault of myself. I got my mobile repaired on the same day.

On a horrific note, things are not settled yet. The phone became a constant problem due to its pathetic performance and as a customer who has paid a handsome amount (i.e., Rs. 13, 699/-) on purchase has left with a broken heart.

On 02 April 2010, my handset was switched off automatically and and the condition carried on. The next day, i have again approached the nearest soni ericssson service centre (i.e., Cell Net, L-1, Mahavir Enclave, Palam Dabri Road, Opposite Siv Vani Model School, New Delhi) and this time the receptionist has told me that this is not the authorised service centre for sony ericsson mobiles in contradiction to what is displayed on the hoarding placed outside. However, they attended my complaint and finally informed me that it will cost another substantial amount of Rs. 4000/- to get it repaired.

I was not that excited to spend that much amount on a product which went against the so called 'REPUTATION' and 'CONSUMER ETHICS' of Sony Ericsson and left me in absolute mental agony and an absolute feeling of being cheated.

So much of money has been spent on your product and your company has never stood up to the expectation of the customer. I have not even used the mobile handset for complete two years. The complaint may seem to be a far cry in the jungle for the well settled kingdom of Sony Ericsson. What else a customer can do?

If possible, kindly replace the set with another one. I am ready to accpet a low cost one also. Kindly do the needful. The description of the product is as given below.

Sony Ericsson W910i
IMEI : 357392023489883
FCC ID : PY7A3052021 IC:41708-A3052021

Kindly instruct me on the procedure to be adopted to get the mobile replaced. My E-mail ID is given below
[email protected]