I bought this Sony TV in 2006 ($1, 789.97) with a warranty ($599.99) that does not expire until 9/10/11.
My projection lamp went out and I had forgotten about this warranty, so I called Sears Parts and order this part and had it put on my Sears charge card. At this time I had not touched my tv in any way to fix it myself. Then the part came in and I installed which consisted of opening the side box, taking out the bad projection lamp assembly and putting in the new. When I realized that it was covered by the warranty I called the local Sears store here in Texarkana, TX and spoke to a Stephanie (would not give me her last name or the warranty managers name) and she said that the warranty was no good because I installed it myself. I told her that I could understand if the warranty says a tech is suppose to install, but when I ordered the part it should pay for it because it was still under warranty since I had not touched the tv at that time. I told her this, but she continued to say the warranty was no good since I installed it myself. This is not good customer service and in fact illegal, to break the contract before anything was done to the tv. Actually a monkey could put this assembly in so why send out a repairman to cost even more for Sears. The tv is working great, so this is uncalled for.
I will contact FTC if this is not resolved in a positive way.