I purchased a sound system model no. MHC-GNZ888D of sony brand which is known for customer satisfaction beyond expectations. But it seems that company is more flexible to profit orientation than customer satisfaction. The sound quality is very poor in instrumental or metallic sound. Now, I want either replacement of this model with superior models on payment of difference amount or attach extra speakers to provide the required sound effect if not free then on payment. If company fails to resolve my problem, it will lose its goodwill for bona fide customers like me & so on. If company rules & regulations do not allow this, please rectify it for your goodwill of customer satisfaction orientation beyond expectations. Hoping positively.

Hi,

I two weeks back i purchased sony DSC W80 digital camera. When i tried to register my product online http://sony.co.in or any sony domain, observed that for other than india, all countries have provision for online registration but not products bought in india why???

Its nothing but negligence of sony towards indian consumers?

We purchased a sony cyber shot camara for our corporate purpose. Model number DSC-W5, date of purchase 29/10/2005. Recently the battery cover has got damaged. We approached a nearby sony authorized service centre ACE ELECTRONICS SERVICES, J-3/7, Rajouri Garden, New Delhi - 110027. Firstly, the manager Mr. Swaroop started claiming that the warranty no more stands as the authentication number from the camara is missing though had the warranty card and original bill with us. We finally agreed to pay the actual without warranty. They made a condition after giving the estimated amount, that we have to pay 500 Rs. if we do not get the job done. They gave us 7 days period for he completion of the job. It was 12 days and the job was not done. They said they do not have the cosmetic part and they have to get it from Singapore, so we finally requested them to give us the camara for 2 days as we had some events in our store. For that they charged us 1000 Rs. for taking away our own camara and gave no receipts. Now we do not have any clues that when we shall be getting the parts replaced. Over all in this bad experience we somehow developed a bad taste for such a big brand. We do lot of events for Sony also as we displayed sony play station and many other things. The total team members are absolutely rude and illmannered in that particular location. we need a valuable justification from your end. The owner Mr. Manish is ignoring our calls and the lady over there Ms. Harpreet Kaur is very rude. As a loyal customer we are unable to take this.

Lifestyle International Pvt. Ltd.
V. Sriram - Manager opertaion

Hi , This is for your information. I have purchase Handy Cam DCR-HC40E from Sony world Noida in 2004 for 40K and till date my Handy Cam is not working properly even I have given to Service Center Noida, twice. This is under Warranty so they have not charged any amount, but I am not happy with the services they have provided, same problem of recording I am facing again and again. Don't buy Sony products!